Debt Collector

BEBIRI HOSTEL EMPIRE (M) SDN. BHD.; Muar; On-site; MYR 22,000 - 45,000; Full time

Job summary

BEBIRI HOSTEL EMPIRE (M) SDN. BHD. in Malaysia is seeking a Debt Collector to manage customer accounts and drive timely payments. You will communicate professionally to resolve delinquencies and maintain positive relationships.

You will follow up on overdue balances, negotiate payment plans, and keep accurate records and reports. The role requires strong communication, negotiation, and organizational skills, with comfort using phone and WhatsApp.

Qualifications

• Good communication and negotiation skills.
• Strong customer service orientation and professional handling of inquiries and complaints.
• Excellent attention to detail and ability to maintain accurate records.

Responsibilities

• Follow up with customers regarding outstanding payments and overdue accounts.
• Contact customers through phone calls, WhatsApp and other communication channels.
• Negotiate suitable payment arrangements and repayment schedules with customers.
• Monitor payment progress and ensure timely collection.
• Maintain accurate records of collection activities and customer payment status.
• Prepare collection reports and update management on outstanding accounts.
• Handle customer payment enquiries and complaints professionally.

Skills

Communication

Negotiation

Customer service

Attention to detail

Organizational skills

Phone & WhatsApp

Job description

Join the collections team to manage customer accounts, support timely payments and maintain positive customer relationships through professional communication and effective repayment solutions.

Key responsibilities

Follow up with customers regarding outstanding payments and overdue accounts.

Contact customers through phone calls, WhatsApp and other communication channels.

Negotiate suitable payment arrangements and repayment schedules with customers.

Monitor payment progress and ensure timely collection.

Maintain accurate records of collection activities and customer payment status.

Prepare collection reports and update management on outstanding accounts.

Handle customer payment enquiries and complaints professionally.

What we're looking for

Strong communication and negotiation skills.

Good customer service skills and a professional approach to handling enquiries and complaints.

Strong attention to detail with the ability to maintain accurate records and prepare reports.

Good organisational skills and the ability to manage multiple customer accounts.

Comfortable using phone, WhatsApp and other communication channels for customer follow-up.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Debt Collector?
• Which of the following types of qualifications do you have?