Payment Operations Specialist

Tradev Markets Ltd; Kuala Lumpur; Hybrid; MYR 50,000 - 89,000; Full time

Benefits offered by this job

Shift allowances

Annual performance bonuses

Medical coverage

Paid leave

WFH flexibility

Job summary

Tradev Markets Ltd in Malaysia is seeking a detail-oriented Payment Operations Specialist to join our growing fintech team. You will manage end-to-end payment processes, monitor transactions, and work with Finance and Operations to deliver secure payments for global users.

The role requires 1–3 years in fintech or payment operations, willingness to rotate shifts (including weekends), and strong English. Night shift WFH arrangements are provided to support stable operations across regions.

Qualifications

• Diploma or degree in finance, business, computer science, or a related field.
• 1–3 years of experience in fintech, payment operations, e-wallets, or banking operations.
• Good understanding of payment flows, PSP operations, settlement cycles.
• Basic understanding of payment system structures is preferred.
• Willingness to work rotational shifts, including weekends and public holidays.
• Strong English communication skills; additional languages are an added advantage for regional collaboration.

Responsibilities

• Process and monitor daily payment activities (wallet top-ups, withdrawals, refunds).
• Ensure transactions are executed accurately, securely, and within established timelines.
• Coordinate with banks, PSPs, and payment gateway partners to resolve transaction-related issues efficiently.
• Support partner onboarding and assist in ongoing performance monitoring.
• Review withdrawal requests and monitor suspicious or abnormal transaction activities.
• Ensure adherence to internal operational controls and regional compliance requirements.
• Monitor payment systems to ensure operational stability, accuracy, and uptime.
• Assist in troubleshooting operational incidents and escalating issues when necessary.
• Review, update, and maintain Standard Operating Procedures (SOPs).
• Collaborate cross-functionally to improve workflows, enhance automation, and increase operational efficiency.

Education

Diploma or Bachelor's Degree in Finance, Business, Computer Science, or a related field

Job description

Important Notice:This position requires rotational shift work (3-shift schedule)

Work-from-home arrangements are provided for night and midnight shifts.

Applicants are encouraged to carefully consider the shift requirements before applying.

About the Role

We are looking for a detail-oriented and dependable Payment Operations Specialist to join our growing fintech operations team. This role is essential in ensuring the accuracy, security, and efficiency of payment operations across multiple regions.

You will be responsible for managing end-to-end payment processes, monitoring transaction activities, maintaining system stability, and supporting operational controls. The role also requires close collaboration with internal Finance and Operations teams to deliver a seamless and secure payment experience for global users.

This position operates on a rotational 3-shift schedule, with work-from-home flexibility available for night and midnight shifts.

Key Responsibilities

1. Transaction Management

• Process and monitor daily payment activities, including wallet top-ups, withdrawals, and refunds.
• Ensure transactions are executed accurately, securely, and within established timelines.
• Coordinate with banks, PSPs, and payment gateway partners to resolve transaction-related issues efficiently.
• Support partner onboarding and assist in ongoing performance monitoring.

3. Risk, Compliance & Operational Controls

• Review withdrawal requests and monitor suspicious or abnormal transaction activities.
• Ensure adherence to internal operational controls and regional compliance requirements.
• Monitor payment systems to ensure operational stability, accuracy, and uptime.
• Assist in troubleshooting operational incidents and escalating issues when necessary.

5. Process Improvement

• Review, update, and maintain Standard Operating Procedures (SOPs).
• Collaborate cross-functionally to improve workflows, enhance automation, and increase operational efficiency.

Qualifications

• Diploma or Bachelor’s Degree in Finance, Business, Computer Science, or a related field.
• 1–3 years of experience in fintech, payment operations, e-wallets, or banking operations.
• Good understanding of payment flows, PSP operations, settlement cycles.
• Basic understanding of payment system structures is preferred.
• Willingness to work rotational shifts, including weekends and public holidays.
• Strong English communication skills; additional languages are an added advantage for regional collaboration.

What We Offer

• Exposure to cross-border payment operations and advanced fintech technologies.
• A collaborative and supportive working environment with structured learning opportunities and mentorship.
• Competitive salary package, shift allowances, and annual performance bonuses.
• Comprehensive employee benefits including medical coverage and paid leave.
• Work-from-home flexibility for night and midnight shifts.
• Clear career growth opportunities within a rapidly expanding global fintech organization.