Payment Collection Operations Associate (Night Shift)

Ant International; Kuala Lumpur; On-site; MYR 67,000 - 89,000; Full time

Job summary

Ant International is seeking a Payment Collection Operations Associate to support our Global Payment Collection Operations Team. This role operates on UK working hours (night shift) and plays a critical part in ensuring seamless global payment and collection operations.

Based in Kuala Lumpur, you will handle daily payment and collection queries, monitor transactions for risk, and work with cross-functional partners to improve efficiency and client experience.

Qualifications

• One or two years of relevant work experience in working cash management in international banks, financial institutions or fintech industry.
• Fresh graduates are encouraged to apply.

Responsibilities

• Daily Operations Management: Handle daily payment and collection queries, ensuring timely resolution and maintaining high service quality standards.
• Transaction Monitoring & Risk Management: Monitor payment and collection transactions, identify potential risks, investigate abnormal transactions and risk control.
• SLA Assurance: Ensure service level agreements are met consistently while maintaining operational excellence.
• Stakeholder Collaboration: Work closely with business partners and cross-functional teams to understand client’s needs and streamline operational processes.
• Process Improvement: Drive initiatives to improve operational efficiency, automation, and client experience through data-driven insights and innovative solutions.
• Ad-hoc Projects: Support other business initiatives and special projects as required.

Skills

Cash management

Analytical thinking

Communication

Stakeholder management

Risk monitoring

Job description

We are seeking a dedicated Payment Collection Operations Associate to support our Global Payment Collection Operations Team. This role operates on UK working hours (night shift) and plays a critical part in ensuring seamless global payment and collection operations.

Key Responsibilities:

• Daily Operations Management: Handle daily payment and collection queries, ensuring timely resolution and maintaining high service quality standards.
• Transaction Monitoring & Risk Management: Monitor payment and collection transactions, identify potential risks, investigate abnormal transactions and risk control.
• SLA Assurance: Ensure service level agreements are met consistently while maintaining operational excellence.
• Stakeholder Collaboration: Work closely with business partners and cross-functional teams to understand client’s needs and streamline operational processes.
• Process Improvement: Drive initiatives to improve operational efficiency, automation, and client experience through data-driven insights and innovative solutions.
• Ad-hoc Projects: Support other business initiatives and special projects as required.

Job Requirement:

• One or two years of relevant work experience in working cash management in international banks, financial institutions or fintech industry.
• Fresh graduates are encouraged to apply.
• Willing to work for UK working hours(4pm – 1am).
• Good understanding of major global clearing and settlement systems and understanding of the global compliance requirements
• Familiarity with cross-border business, payment and settlement is preferred.
• Have a collaborative and inquisitive mindset
• Agile or open to change, comfortable working in a fast-paced environment.
• Analytical and strategic thinking with problem-solving skills.
• Excellent communication skills and stakeholder management skills
• Analytical and strategic thinking with problem-solving skills.
• Proficiency in English required, Mandarin is a plus