Payment Collection Operations

Ant International; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Ant International is seeking an experienced Payment Collection Operations Senior Associate to support our Global Payment Collection Operations Team. You will oversee daily payment and collection activities, resolve queries promptly, and uphold high service standards across regions.

You will monitor transactions for risk, ensure SLA compliance, collaborate with stakeholders, drive process improvements, and help implement SOPs for regulatory changes and system upgrades.

Qualifications

• At least 3 years in cash management within international banks, financial institutions or fintech.
• Strong understanding of global clearing/settlement systems and compliance requirements.
• Familiarity with cross-border payments and settlements preferred.
• Collaborative and inquisitive mindset; agile and fast-paced environment.
• Excellent communication and stakeholder management skills; fluent English; Mandarin a plus.

Responsibilities

• Handle daily payment and collection queries and ensure timely resolutions.
• Monitor transactions, identify risks, investigate anomalies and ensure risk controls.
• Ensure SLA compliance and maintain high service quality.
• Collaborate with partners and cross-functional teams to meet client needs.
• Lead process improvements for efficiency, automation, and client experience.
• Develop and implement SOPs for new scenarios, regulatory changes and system upgrades.
• Support ad-hoc projects and other business initiatives.

Skills

Cash management

Stakeholder management

Analytical thinking

Problem solving

English communication

Mandarin language

Job description

We are seeking an experienced Payment Collection Operations Senior Associate to support our Global Payment Collection Operations Team. This role is essential in driving operational excellence and ensuring seamless global payment and collection operations.

Key Responsibilities:

• Daily Operations Management: Handle daily payment and collection queries, ensuring timely resolution and maintaining high service quality standards.
• Transaction Monitoring & Risk Management: Monitor payment and collection transactions, identify potential risks, investigate and diagnose abnormal transactions and risk control.
• SLA Assurance: Ensure service level agreements are consistently met while maintaining operational excellence.
• Stakeholder Collaboration: Work closely with business partners and cross-functional teams to understand client’s needs and streamline operational processes.
• Process Improvement: Lead initiatives to enhance operational efficiency, automation and client experience.
• SOP Implementation: Develop and implement Standard Operating Procedures (SOPs) for new scenarios, regulatory requirements and product/system upgrades.
• Ad-hoc Projects: Support other business initiatives and special projects as required.

Job Requirement:

• At least three years of relevant work experience in working cash management in international banks, financial institutions or fintech industry
• Good understanding of major global clearing and settlement systems and understanding of the global compliance requirements
• Familiarity with cross-border business, payment, and settlement is preferred.
• Have a collaborative and inquisitive mindset
• Agile or open to change, comfortable working in a fast-paced environment.
• Analytical and strategic thinking with problem-solving skills.
• Excellent communication skills and stakeholder management skills
• Analytical and strategic thinking with problem-solving skills.
• Proficiency in English required, Mandarin is a plus