Accounts Payment Officer - Rotating Shifts

JF Talent Consulting Group (Global); Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Medical Leave: 14 days per year

Annual Leave: up to 20 days

Compassionate Leave: 3 days

Job summary

A financial services firm in Kuala Lumpur is seeking an Accounts Payment Officer to oversee daily payment processes. Responsibilities include monitoring payment channels, ensuring compliance, and resolving payment issues efficiently. Candidates should possess strong attention to detail, fluency in English and Chinese, and experience in finance operations. This role requires effective communication and excellent time management skills, accommodating both regular and rotating working hours.

Qualifications

• Strong attention to detail; accuracy is essential.
• Excellent communication and coordination skills.
• Fluency in English and Chinese, both written and spoken.
• Basic proficiency in Microsoft Excel.
• Experience in payment, finance operations, or back-office role.

Responsibilities

• Monitor daily balances across payment channels.
• Verify customer application details.
• Execute payments in a timely manner.
• Collaborate with team members for task allocation.
• Resolve payment-related issues with cross-functional teams.

Skills

Attention to detail

Communication skills

Time management

Fluency in English

Fluency in Chinese

Basic proficiency in Microsoft Excel

Job description

About the job Accounts Payment Officer| KL

Our client is a regulated entity with ASIC (AU) and VFSC (Vanuatu) licenses. The headquarter in Australia since 2011 with international offices and 200 professional team across the regions. They offer a variety of CFDs across different asset classes (FX, Crypto, Indices, and Commodities) to help clients diversify their portfolios and seize opportunities in global markets.

The Malaysia team has approximately 30 members in risk, sales, marketing, and CS.

Rotating Working Hours:

• 8 am - 5 pm / 1pm to 10pm (Monday - Friday), evening shift allowance as MYR 30 / day
• Plus occasional Saturday shift
• Public Holidays: Work will be required

Benefits (After completion of probationary)

• Annual Leave: 1st year 14 days (after 2nd years until 7 years will be increase 1 days, which mean maximum until 20 days)
• Compassionate Leave: 3 days and able to apply for immediate family ONLY
• Medical Leave: 14 days per year
• Spot Incentive: Total is MYR 125.00 / month, which is able to claim for Medical claim, chiropractic, and dental

Key Responsibilities

• Monitor daily balances across various payment channels and update internal records accordingly.
• Verify customer application details and ensure all submitted information meets compliance.
• Ensure consistency between clients deposit and withdrawal methods.
• Select appropriate payment channels and execute payments in a timely and accurate manner.
• Update transaction statuses and payment details in internal systems.
• Collaborate with team members to allocate daily tasks and maintain workflow efficiency.
• Communicate effectively with cross-functional teams (e.g., Compliance, Customer Service, Account Team) to resolve payment-related issues.
• Liaise with external payment providers to maintain smooth operations and promptly address any issues or discrepancies.
• Handle urgent or priority payment requests effectively while maintaining accuracy.
• Manage time efficiently to meet tight deadlines and ensure smooth payment processing.

Requirements:

• Strong attention to detail 100% accuracy is essential in this role.
• Patience and diligence Able to maintain quality while handling repetitive tasks.
• Excellent communication and coordination skills Able to work effectively with various internal and external parties.
• Fluency in English Written and spoken.
• Fluency in Chinese Written and spoken.
• Basic proficiency in Microsoft Excel Familiar with functions like filters.
• Comfortable using computer systems Able to quickly learn and navigate internal software.
• Foundational understanding of payment flows Such as withdrawal processes.
• Strong time management skills able to prioritize tasks and handle urgent requests without compromising on quality.
• Previous experience in a similar payments, finance operations, or back-office role.
• Familiarity with international payment methods (e.g., SWIFT, SEPA, e-wallets, crypto)
• Knowledge of financial compliance and KYC/AML practices.
• Experience working with fintech platforms or digital wallets.