Payment Operations Executive / Senior Executive

CERDAS KONSULTASI SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

KPI bonus

Attendance allowance

Annual health screening

Career development

Extra annual leave

Job summary

ETO Markets is expanding its Payment Operations team in Kuala Lumpur and seeks professionals with 1–2 years of experience in payments, banking channels, and PSPs to ensure accurate processing of payments and withdrawals. You will support investigations, settlements and cross-border operations in a dynamic, transaction-driven environment.

Senior Executive candidates may take ownership of complex workflows, collaborate with banks and PSPs, and drive process improvements while guiding junior team

Qualifications

• 1–2 years of relevant experience in Payment Operations or related fields.
• Experience with PSPs, banking channels and payment methods is advantageous.
• Strong analytical, problem-solving and stakeholder communication skills.

Responsibilities

• Process payment and withdrawal transactions accurately and timely across channels.
• Monitor daily transaction flows and chase pending, delayed, or exceptional items.
• Support investigations and resolve transaction discrepancies with banks, PSPs and internal teams.
• Coordinate with banks, PSPs and gateways on transactions; escalate disruptions as needed.
• Assist reconciliation, settlement and other payment operations tasks.

Skills

Payment operations

Banking channels

PSP integrations

Transaction processing

Reconciliation

Job description

Payment Operations Executive / Senior Executive

Looking to take the next step in Payment Operations, Banking Operations, Treasury Operations, Finance Operations or Fintech?

Our client, ETO Markets, is expanding its Payment Operations team in Kuala Lumpur and is looking for experienced operations professionals who want to build deeper exposure to payment processing, withdrawals, banking channels, Payment Service Providers (PSPs), transaction monitoring and international payment operations.

If you're currently working in a financial institution, fintech, payment company, e-wallet, digital financial services company or other transaction-driven environment, we'd be keen to hear from you.

Candidates with stronger and more extensive payment operations experience may be considered at the Senior Executive level.

About Our Client

Our client, ETO Markets, is an established global financial services company founded in Australia in 2013, with operations across multiple international markets.

As part of its continued growth, the company is expanding its Payment function in Kuala Lumpur. This is an opportunity to join an international working environment and gain hands‑on exposure to payment processing, banking channels, PSPs and cross-border operational activities.

What You'll Be Doing

As part of the Payment team, you'll support the smooth, accurate and timely processing of payment and withdrawal transactions across multiple payment channels.

Your responsibilities will include:

Reviewing and processing payment and withdrawal transactions accurately and within required timelines

Monitoring daily transaction flows and following up on pending, delayed, rejected or exceptional transactions

Supporting payment investigations and resolving transaction discrepancies

Coordinating with banks, Payment Service Providers (PSPs), payment gateways and internal teams on transaction-related matters

Monitoring payment channels and escalating service disruptions or transaction issues when required

Handling payment‑related operational enquiries and providing timely updates to relevant stakeholders

Ensuring transactions are processed in accordance with internal procedures, operational controls and compliance requirements

Supporting reconciliation, settlement and other payment-related operational activities where required

Identifying opportunities to improve payment processes, accuracy and operational efficiency

For Senior Executive Candidates

Depending on your experience, you'll also have the opportunity to:

Take greater ownership of complex or high‑volume payment operations

Work closely with banks and PSPs on transaction flows, settlements and issue resolution

Support payment process optimisation and operational improvement initiatives

Guide junior team members and share operational best practices

What We’re Looking For

We're open to candidates from different financial operations backgrounds. You could be a good fit if you have:

At least 1-2 years of relevant experience in Payment Operations, Banking Operations, Treasury Operations, Finance Operations, Transaction Operations, Fintech or Financial Services

Hands‑on exposure to payments, withdrawals, fund transfers, settlements, transaction processing or reconciliation

Experience working with PSPs, payment gateways, banking channels, e-wallets or other payment methods will be an advantage

Good analytical and problem‑solving skills, particularly when investigating transaction issues or discrepancies

Strong attention to detail and the ability to work accurately in a transaction-driven environment

Good communication and stakeholder coordination skills

Good command of English, with Mandarin proficiency preferred to support communication with relevant regional stakeholders

Willingness to support a rotational shift schedule when required

Current operational shifts are primarily on weekdays, with the latest shift ending at 12:00 AM. Shift allowance is provided for the applicable shift.

Why Join Us?

This is an opportunity to develop your career within a growing international environment while gaining broader exposure to payment operations, PSPs, banking channels and cross‑border transaction processes.

KPI performance bonus

Attendance allowance

Annual health screening

Career development and advancement opportunities

Additional 1 day of annual leave for every year of service

Long service award

Free‑flow pantry snacks and drinks

Weekly teatime sessions

Festive and birthday celebrations

Convenient office location next to LRT station