Senior Payment Support Executive

Doo Consulting Limited; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Doo Consulting Limited is hiring for a Payment Operations role in Kuala Lumpur. You will manage deposits, withdrawals and settlement flows, ensuring accuracy and compliance with KYC/AML standards. Two leveling paths exist: Executive for 1–2+ years and Senior Executive for 3–5+ years, with mentorship duties for the senior track.

You will monitor PSP performance, resolve payment issues, and generate trend reports. Requires finance/business/IT background and bilingual English/Chinese capabilities.

Qualifications

• Diploma or higher in Finance, Business, IT or related field.
• Experience in payment processing, fintech, or crypto ops is preferred.
• Exposure to PSPs, withdrawals, P2P/C2C or reconciliation is a plus.
• Familiar with KYC/AML and fraud prevention concepts.
• Strong analytical and reconciliation mindset.

Responsibilities

• Process and verify deposits/withdrawals with accuracy and speed.
• Troubleshoot pending or failed deposits and coordinate resolutions.
• Track, reconcile, and resolve transaction mismatches.
• Handle client payment inquiries with clear guidance and ownership.
• Monitor settlement flows and PSP performance for timeliness.
• Review evidence and escalate suspicious cases promptly.
• Coordinate escalations with PSPs and internal teams.
• Identify fraud indicators and compliance risks.
• Produce reports on trends, bottlenecks and failures.

Skills

Analytical mindset

Reconciliation

PSP dashboards

Back-office tools

Automation & reporting

KYC/AML awareness

English & Chinese

Education

Diploma or above in Finance/Business/IT

Tools

PSP dashboards

Ticketing tools

Job description

This role involves managing payment operations, settlement flows, and compliance across multiple functions. You will process and verify transactions, troubleshoot payment issues, monitor PSP performance, and ensure adherence to KYC/AML and data protection standards. The role offers two leveling paths: Payment Support Executive (1–2+ years) for independent daily operations, or Payment Support Senior Executive (3–5+ years) for complex cases, PSP escalations, and team mentorship.

Key responsibilities

Process and verify deposit and withdrawal requests with strong accuracy and turnaround discipline

Troubleshoot pending or failed deposits and coordinate resolution with relevant teams

Track and reconcile transactions (deposits, withdrawals, transfers) to resolve mismatches and discrepancies

Handle client payment enquiries (delays, disputes, required documents) with clear guidance and case ownership

Monitor P2P/C2C settlement flows to ensure smooth and secure completion

Review supporting evidence where required and elevate suspicious cases promptly

Monitor PSP performance (pending rate, success rate, settlement timelines)

Coordinate escalations and incident resolution with PSPs and internal stakeholders

Monitor transactions for fraud indicators and compliance risks

Produce reports on payment trends, bottlenecks, and failure patterns

About you

Diploma or above in Finance, Business, IT, or related field

Experience in payment processing, fintech, or crypto operations

Exposure to PSPs, withdrawals, P2P/C2C, or reconciliation preferred

Knowledge of KYC/AML and fraud prevention is a plus

Strong analytical and reconciliation mindset

Experience with PSP dashboards, back-office or ticketing tools

Exposure to automation, workflow triggers, UAT, or reporting initiatives

Both English and Chinese skill

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Support Executive?
• Which of the following types of qualifications do you have?
• Do you have Chinese Word Processing experience?