Payment Operations Executive - KL

Doo Group; Kuala Lumpur; On-site; MYR 46,872 - 87,048; Full time

Job summary

Doo Group is seeking a Payment Operation professional to run payment operations end-to-end, covering deposits & withdrawals, PSP coordination, P2P/C2C settlement monitoring, reconciliation, and payment risk controls.

The role involves monitoring daily pay-in/payouts, performing reconciliations, tracking settlements, and supporting PSP communications. Relevant experience in fintech/payments and KYC/AML familiarity are highly desired; English and Mandarin proficiency is a plus.

Qualifications

• Diploma or higher in Finance, Business, IT.
• Experience in payment processing / fintech / crypto operations.
• Preferably from CFD/fintech/crypto with PSP, withdrawals, P2P/C2C, or reconciliation exposure.
• Familiarity with KYC/AML concepts and fraud prevention is a plus.
• English and Mandarin proficiency preferred.

Responsibilities

• Monitor daily pay-in and payout transactions.
• Perform basic reconciliation and flag discrepancies.
• Track settlements and follow up on delays.
• Support PSP communication for operational issues.
• Assist in onboarding/offboarding documentation.
• Prepare routine reports.
• Process and verify deposit and withdrawal requests with strong accuracy.
• Troubleshoot deposits (pending/failed) and coordinate resolution.
• Track and reconcile deposits, withdrawals, transfers to resolve mismatches.
• Handle client payment inquiries with clear guidance and case ownership.
• Review supporting evidence and elevate suspicious cases promptly.
• Coordinate escalations and incident resolution with PSPs and internal stakeholders.
• Monitor transactions for fraud indicators and compliance risks.
• Follow KYC/AML, data protection standards, and SOPs for escalation and reporting.
• Produce reports on payment trends, bottlenecks, and failure patterns.
• Support process improvements via automation/AI tools, workflow enhancements, and SOP refinement.

Skills

Analytical

Payment ops experience

KYC/AML knowledge

English proficiency

Mandarin proficiency

Education

Diploma or higher in Finance, Business, IT

Tools

PSP dashboards

Back-office systems

Ticketing tools

Job description

Handles day-to-day payment operations and supports PSP coordination under supervision.

We’re hiring a Payment Operation professional to run payment operations end-to-end, covering deposits & withdrawals, PSP coordination, P2P/C2C settlement monitoring, reconciliation, and payment risk controls.

Key Responsibilities

• Monitor daily pay-in and payout transactions
• Perform basic reconciliation and flag discrepancies
• Track settlements and follow up on delays
• Support PSP communication for operational issues
• Assist in onboarding/offboarding documentation
• Prepare routine reports
• Process and verify deposit and withdrawal requests with strong accuracy and turnaround discipline
• Troubleshoot deposits (pending/failed credits) and coordinate resolution with relevant teams
• Track and reconcile transactions (deposits, withdrawals, transfers) to resolve mismatches and discrepancies
• Handle client payment enquiries (delays, disputes, required documents) with clear guidance and case ownership

P2P/C2C Settlement Operations

• Review supporting evidence where required and elevate suspicious cases promptly

PSP Performance & Incident Handling

• Coordinate escalations and incident resolution with PSPs and internal stakeholders

Risk & Compliance Controls

• Monitor transactions for fraud indicators and compliance risks
• Follow KYC/AML, data protection standards, and internal SOPs for escalation and reporting

Reporting & Continuous Improvement

• Produce reports on payment trends, bottlenecks, and failure patterns
• Support process improvements via automation/AI tools, workflow enhancements, and SOP refinement

Payment Operation Executive (typically 0-2+ years relevant experience)

• Strong execution on daily deposits/withdrawals support and reconciliation tasks
• Handles standard cases independently with good accuracy

Senior Payment Operation Executive (typically 2-5+ years relevant experience)

• Owns complex/escalated cases end-to-end and reduces repeat issues via root‑cause fixes
• Drives improvements (controls, automation, reporting insights) and mentors junior team members

What we’re looking for:

• Diploma or higher in Finance, Business, IT, or related field
• Experience in payment processing / fintech / crypto operations
• Preferably from a CFD/fintech/crypto company with exposure to PSP, withdrawals, P2P/C2C, or payment reconciliation
• Familiarity with KYC/AML concepts and fraud prevention is a plus
• English and Mandarin proficiency preferred

Nice-to-have:

• Strong analytical skills (reconciliation mindset, pattern detection, process thinking)
• Experience with PSP dashboards / back‑office systems / ticketing tools
• Experience supporting automation initiatives (rules, workflow triggers, UAT, reporting)