MY - Payment Analyst

Zeal Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Medical Benefit

Life Insurance

Monthly Team Building Event

Job summary

A prominent financial services provider in Kuala Lumpur is seeking a Payment Analyst to optimize payment operations and analyze costs. This role requires expertise in data analysis and Excel, along with strong communication skills and a background in finance or related fields. Candidates with 3+ years experience in Payment Operations are encouraged to apply. The position offers opportunities for career development in management roles within payment operations and collaboration with cross-functional teams.

Qualifications

• 3+ years of experience in Payment Operations or related roles.
• Solid understanding of deposit/withdrawal flows and PSP operations.
• Hands-on experience with BI/analytics tools is a strong advantage.

Responsibilities

• Execute and monitor daily client deposit and withdrawal operations.
• Track and analyze payment-related costs and performance metrics.
• Prepare regular payment operations and analysis reports for management.

Skills

Strong Excel skills

Data analysis capability

Good communication skills

Basic proficiency in Mandarin

Education

Bachelor’s degree in Finance, Data Science, Information Systems, or related fields

Tools

Power BI

Metabase

Job description

Role Background

We are looking to hire a Payment Analyst to support the stability and optimization of our payment operations.

In addition to handle daily deposit and withdrawal execution, this role will focus heavily on payment cost analysis and PSP performance analysis.

This is not a purely operational role. The ideal candidate should be comfortable working with data, identifying issues through analysis, and supporting continuous improvement initiatives.

The role is positioned as a pipeline role for future management positions in Payment Cost, Payment Experience, Payment Risk, or Payment Product.

Key Responsibilities

1. Payment Operations Execution

• Execute and monitor daily client deposit and withdrawal operations, ensuring accuracy, timeliness, and compliance with internal procedures.
• Handle payment exceptions, failed transactions, and escalated cases, working closely with PSPs, Customer Support, and Finance teams.
• Participate in a shift-based duty roster (24×7 coverage) to ensure continuous payment operations.

2. Payment Cost & PSP Performance Analysis (Key Focus)

• Track and analyze payment‑related costs, including transaction fees, channel costs, FX losses, and abnormal charges.
• Monitor and analyze PSP core performance metrics, including but not limited to:
  • Deposit and withdrawal success rates
  • Failure reason breakdowns
  • Withdrawal processing time (SLA)
  • Cost and fee structures
  • Risk indicators and exceptions
• Produce data‑driven insights and recommendations to support payment optimization and decision‑making.

3. Data Tools & Reporting

• Use Excel extensively for data cleaning, reconciliation, analysis, and reporting (advanced formulas and pivot tables required).
• Build and maintain dashboards and reports using Power BI, Metabase, or other BI / data analysis tools.
• Prepare regular payment operations and analysis reports for management and relevant stakeholders.

4. Process Improvement & Cross‑functional Collaboration

• Support the optimization of payment processes, rules, and SOPs, improving efficiency, transparency, and control.
• Work closely with Payment, Finance, Customer Support, IT, and Product teams on payment‑related initiatives and improvements.

5. Management Pipeline Development

• This role is part of the payment management talent pipeline.
• Based on performance and business needs, the candidate will gradually take on broader analytical and ownership responsibilities.
• Future development paths may include Payment Cost, Payment Experience, Payment Risk, or Payment Product management roles.

Qualifications

• Bachelor’s degree or above; backgrounds in Finance, Data Science, Information Systems, Engineering, or related fields are preferred.
• 3+ years of experience in Payment Operations or related roles, with solid understanding of deposit/withdrawal flows and PSP operations.
• Strong Excel skills (data handling, analysis, pivot tables, formulas).
• Strong data analysis capability, able to identify issues and draw conclusions from data.
• Hands‑on experience with Power BI, Metabase, or other BI / analytics tools is a strong advantage.
• Willing and able to work in a shift‑based (24×7) environment.
• Good communication skills and strong sense of responsibility and ownership.
• Experience in FX / CFD / FinTech environments is a plus.
• Basic proficiency in Mandarin is required.

What we can offer you:

• Medical Benefit
• Life Insurance
• Monthly Team Building Event