Senior Global Payment Collections & Ops Analyst

Ant International; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Ant International is seeking an experienced Payment Collection Operations Senior Associate to support our Global Payment Collection Operations Team. You will oversee daily payment and collection activities, resolve queries promptly, and uphold high service standards across regions.

You will monitor transactions for risk, ensure SLA compliance, collaborate with stakeholders, drive process improvements, and help implement SOPs for regulatory changes and system upgrades.

Qualifications

• At least 3 years in cash management within international banks, financial institutions or fintech.
• Strong understanding of global clearing/settlement systems and compliance requirements.
• Familiarity with cross-border payments and settlements preferred.
• Collaborative and inquisitive mindset; agile and fast-paced environment.
• Excellent communication and stakeholder management skills; fluent English; Mandarin a plus.

Responsibilities

• Handle daily payment and collection queries and ensure timely resolutions.
• Monitor transactions, identify risks, investigate anomalies and ensure risk controls.
• Ensure SLA compliance and maintain high service quality.
• Collaborate with partners and cross-functional teams to meet client needs.
• Lead process improvements for efficiency, automation, and client experience.
• Develop and implement SOPs for new scenarios, regulatory changes and system upgrades.
• Support ad-hoc projects and other business initiatives.

Skills

Cash management

Stakeholder management

Analytical thinking

Problem solving

English communication

Mandarin language

Job description

Ant International is seeking an experienced Payment Collection Operations Senior Associate to support our Global Payment Collection Operations Team. You will oversee daily payment and collection activities, resolve queries promptly, and uphold high service standards across regions.

You will monitor transactions for risk, ensure SLA compliance, collaborate with stakeholders, drive process improvements, and help implement SOPs for regulatory changes and system upgrades.