Payment / Reconciliation Executive - Payment Operations, SG ShopeePay

Monee; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Monee in Kuala Lumpur is seeking a Payments Reconciliation Analyst to manage daily reconciliation for payment gateways and bank acquirers, monitor declines, and maintain the payments pipeline.

You will analyze daily/monthly reports, document processes, and collaborate with Product, Tech, Finance, Legal, and Compliance to optimize costs and improve payment acceptance.

Qualifications

• Must have strong analytical skills and attention to detail.
• 1–3 years of experience in payments, fintech, banking, or finance.
• Experience in a technology organization is preferred.
• Proficient in Excel, SQL and Power Query.

Responsibilities

• To carry out financial reconciliation in-line with monthly Finance payment/reconciliation cycles for all transactions coming via Payment Gateways (PG) and/or Bank acquirers
• Work with the business functions to maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines, daily reconciling of payment processing statements for high volume transactions and monthly assessments of payment card fees
• Analyze daily and monthly reporting to present to various areas of the business and to implement business strategies & continually focus on interchange and process optimization
• Develop & document systems, operations processes and reporting flows for large-scale business purposes
• Be an internal SME in ecommerce payments processing to assist in solving daily payments issues creatively and effectively
• Partner with Product and Technical teams to solve problems, identify trends and opportunities for payments and payment channel integration optimization and implement cost savings initiatives
• Partner with Finance, Legal, Compliance, Marketing, and other business teams to ensure optimal payment acceptance practices
• Participate in regionally or locally driven initiatives for process improvements relating to payment channel reconciliation
• Track, analyze, influence, and communicate key metrics to influence decisions and new payments initiatives
• Inform, influence, support, and execute initiatives focused on reducing payment costs and redundancies
• Other ad-hoc tasks as required by the Business

Skills

Analytical thinking

Attention to detail

Problem solving

Excel

Tools

SQL

Power Query

Job description

Job Description

• To carry out financial reconciliation in-line with monthly Finance payment/reconciliation cycles for all transactions coming via Payment Gateways (PG) and/or Bank acquirers
• Work with the business functions to maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines, daily reconciling of payment processing statements for high volume transactions and monthly assessments of payment card fees
• Analyze daily and monthly reporting to present to various areas of the business and to implement business strategies & continually focus on interchange and process optimization
• Develop & document systems, operations processes and reporting flows for large-scale business purposes
• Be an internal SME in ecommerce payments processing to assist in solving daily payments issues creatively and effectively
• Partner with Product and Technical teams to solve problems, identify trends and opportunities for payments and payment channel integration optimization and implement cost savings initiatives
• Partner with Finance, Legal, Compliance, Marketing, and other business teams to ensure optimal payment acceptance practices
• Participate in regionally or locally driven initiatives for process improvements relating to payment channel reconciliation
• Track, analyze, influence, and communicate key metrics to influence decisions and new payments initiatives
• Inform, influence, support, and execute initiatives focused on reducing payment costs and redundancies
• Other ad-hoc tasks as required by the Business

Requirements

• At least 1-3 years working experience
• Analytical and strong attention to detail required
• Strong critical and problem-solving skills
• Experience working within a technology organization
• Intermediate Excel skills with knowledge of SQL and Power Query (plus)
• Familiar with multiple payment channels and concept of MDR (Merchant Discount Rate)
• Excel (Vlookup and Pivot table) is a must, SQL good to have
• Previous experience in payments good to have
• Experience in fintech, banking or finance background good to have
• Proactive, energetic, fast pace, meticulous
• Smart, self-learning and resourceful