Patient Concierge & Clinic Operations Specialist

KPJ Selangor Specialist Hospital; Sabah; On-site; MYR 24,000 - 34,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a front-d desk receptionist to provide professional reception and administrative support for outpatient consultant clinics. You will coordinate patient registration, appointments, billing preparation, and clinic documentation, ensuring smooth patient flow and confidentiality under the PDPA.

Responsibilities include welcoming patients, maintaining records, and assisting consultants, nursing staff, and patients while upholding hospital policies and

Qualifications

• SPM/STPM, Diploma or equivalent required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Welcome patients and visitors; verify appointments and register accurately in the Hospital Information System (HITS).
• Prepare, retrieve and maintain patient records before and after clinic sessions.
• Coordinate consultant clinic appointments, cancellations and rescheduling.
• Ensure consultation rooms are prepared with forms, stationery and supplies.
• Coordinate patient flow by communicating with clinicians and nursing staff.
• Prepare consultation charges; verify billing information and coordinate with Finance.

Skills

Customer service

Multilingual English/Malay

Computer literacy

Education

SPM/STPM or Diploma

Job description

KPJ Selangor Specialist Hospital is seeking a front-d desk receptionist to provide professional reception and administrative support for outpatient consultant clinics. You will coordinate patient registration, appointments, billing preparation, and clinic documentation, ensuring smooth patient flow and confidentiality under the PDPA.

Responsibilities include welcoming patients, maintaining records, and assisting consultants, nursing staff, and patients while upholding hospital policies and