Clinic Receptionist & Scheduling Specialist

KPJ Selangor Specialist Hospital; Selangor; On-site; MYR 48,000 - 80,000; Full time

Job summary

KPJ Selangor Specialist Hospital, part of KPJ Healthcare Berhad, is seeking an experienced administrator to manage the outpatient clinic for resident/sessional consultants. The role involves coordinating clinical, academic and professional activities and ensuring smooth patient flow.

Responsibilities include appointment scheduling via ENCOREMED, handling patient inquiries, coordinating referrals to Radiology and Lab, and maintaining accurate census and records while upholding PDPA and ISO

Qualifications

• Minimum 1 year experience in related field.
• Proficient in writing and conversing in English and Bahasa Malaysia.
• Basic Course in Microsoft Office, Microsoft Excel or its equivalent.

Responsibilities

• Manage Resident/Sessional outpatient clinic including scheduling of outpatient appointments and surgery times, ensuring smooth clinic operations.
• Facilitate patient enquiries relating to outpatient appointments, admissions, insurance, billing, discharge and follow-up care.
• Assist to refer patients to Radiology, Laboratory or other departments for investigations or tests.
• Schedule patient appointments via ENCOREMED and optimize scheduling to improve patient engagement.
• Update daily census and manage database filing systems.
• Distribute patient records to HIMS after clinic session.
• Ensure clinic environment is clean, tidy and well-organized with necessary equipment and supplies.
• Protect patient privacy per PDPA and clinic guidelines.
• Prepare and review appointment lists two days in advance and confirm with patients by phone.
• Adhere to ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, HALAL, HACCP and Malaysian Hospital Accreditation Standards.
• Comply with Baby Friendly Hospital requirements and 10 steps of successful breastfeeding.
• Adopt World Health Organization Patient Safety Goals as safety improvement measures.

Skills

English

Bahasa Malaysia

Education

SPM

Tools

Microsoft Office

Microsoft Excel

Job description

KPJ Selangor Specialist Hospital, part of KPJ Healthcare Berhad, is seeking an experienced administrator to manage the outpatient clinic for resident/sessional consultants. The role involves coordinating clinical, academic and professional activities and ensuring smooth patient flow.

Responsibilities include appointment scheduling via ENCOREMED, handling patient inquiries, coordinating referrals to Radiology and Lab, and maintaining accurate census and records while upholding PDPA and ISO