Patient Communications & Health Information Assistant

KPJ Penang Specialist Hospital; Penang; On-site; MYR 20,088 - 26,784; Full time

Job summary

KPJ Penang Specialist Hospital is seeking a courteous and professional telephone and front-line communications officer to manage incoming calls, route inquiries, and support patients, relatives, and visitors over the phone. The role emphasizes confidentiality, safety compliance, and adherence to hospital protocols.

Responsibilities include handling emergencies per hospital procedures, maintaining up-to-date contact directories, and participating in department meetings while delivering empathetic

Responsibilities

• Answer and manage incoming calls promptly and courteously.
• Direct calls to the appropriate departments or personnel.
• Manage outgoing calls for staff and official communication.
• Handle emergency calls in line with hospital protocols.
• Maintain updated contact lists, extensions, and directories.
• Uphold confidentiality in all communications.
• Provide polite and empathetic customer service to patients, relatives, and visitors over the phone.
• Adhere to the Standard People Practice.
• To perform any other duties, without hesitation as and when required by the management.
• To attend and participate in department meeting and briefing.
• Reporting unsafe practices, near misses, incidents and accidents.
• Ensure the policies on patients and family rights are addressed at all times.
• Ensure compliance of Patient Safety Goals as safety improvement measures.
• To carry out duties as an employee as stipulated in Occupational Safety and Health Act and regulation 1994.
• To take reasonable care at work for the safety of yourself and other persons.
• To cooperate with your employer or any other person in the discharge of any duty.
• To wear or use any protective or measure on occupational safety and health.
• To comply with any instruction or measure on occupational safety.
• Adopt the policies and procedures of ISO 9001:2015, ISO14001:2015, ISO45001:2018, Malaysian Hospital Accreditation Standards and Joint Commission International Accreditation Standard.

Job description

KPJ Penang Specialist Hospital is seeking a courteous and professional telephone and front-line communications officer to manage incoming calls, route inquiries, and support patients, relatives, and visitors over the phone. The role emphasizes confidentiality, safety compliance, and adherence to hospital protocols.

Responsibilities include handling emergencies per hospital procedures, maintaining up-to-date contact directories, and participating in department meetings while delivering empathetic