Hospital Call Center & Patient Experience

KPJ Penang Specialist Hospital; Penang; On-site; MYR 28,000 - 39,000; Full time

Job summary

KPJ Penang Specialist Hospital is seeking an attentive hospital telephonist to manage incoming and outgoing calls, direct inquiries to the right services, and assist patients and visitors with information. The role requires maintaining confidentiality and a courteous, professional approach at all times.

Responsibilities include handling emergencies per hospital protocols, updating contact lists, and coordinating with departments to ensure smooth communication flow.

Qualifications

• Minimum 1 year experience in telephonis or customer service.
• Strong communication and listening skills, with focus on confidentiality.

Responsibilities

• Answer and manage incoming calls promptly and courteously.
• Direct calls to appropriate departments or personnel.
• Handle emergency calls in line with hospital protocols.
• Maintain updated contact lists, extensions, and directories.
• Provide polite and empathetic customer service to patients, relatives, and visitors.

Skills

Telephone handling

Customer service

Communication skills

Confidentiality

Education

SPM

Job description

KPJ Penang Specialist Hospital is seeking an attentive hospital telephonist to manage incoming and outgoing calls, direct inquiries to the right services, and assist patients and visitors with information. The role requires maintaining confidentiality and a courteous, professional approach at all times.

Responsibilities include handling emergencies per hospital protocols, updating contact lists, and coordinating with departments to ensure smooth communication flow.