Patient Care & Clinic Support Specialist

KLINIK DR LO; Putrajaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

KLINIK DR LO is seeking a Clinic Assistant to be the first point of contact for patients, handling reception, registration, and inquiries across multiple channels. You will support clinicians during consultations and basic procedures, while helping with room preparation, billing, and inventory.

This role emphasizes a welcoming, hygienic environment and smooth clinic operations. Ideal candidates maintain professionalism in person and online communications, coordinate appointments, and contribute

Qualifications

• Friendly, front-desk oriented customer service.
• Professionalism in reception and inquiry handling.
• Ability to assist clinicians during consultations and basic procedures.

Responsibilities

• Deliver warm, welcoming first impression to patients and visitors.
• Register patients accurately in CMS and keep records up to date.
• Handle inquiries via phone, WhatsApp, email, and social media.
• Coordinate appointments and manage waiting room flow.
• Assist doctors during consultations and procedures, including basic tasks.
• Prepare rooms with supplies and sanitize equipment.
• Manage follow-up appointments and recall schedules.
• Handle payments and issue receipts; manage daily balances.
• Monitor stock of consumables and assist with orders.

Tools

CMS (Clinic Management System)

Job description

KLINIK DR LO is seeking a Clinic Assistant to be the first point of contact for patients, handling reception, registration, and inquiries across multiple channels. You will support clinicians during consultations and basic procedures, while helping with room preparation, billing, and inventory.

This role emphasizes a welcoming, hygienic environment and smooth clinic operations. Ideal candidates maintain professionalism in person and online communications, coordinate appointments, and contribute