Clinic Concierge & Administrative Specialist

IR HEALTHCARE EMPIRE (KLINIK IR); Kulai; On-site; MYR 24,000 - 36,000; Full time

Job summary

IR HEALTHCARE EMPIRE (KLINIK IR) is seeking a Clinic Assistant to support healthcare professionals and ensure smooth clinic operation. The role involves handling appointment requests, greeting patients, checking in, and updating patient records.

You will manage the appointment system, answer phone inquiries, organise medical files, prepare examination rooms, and maintain a clean, comfortable environment while protecting patient privacy and confidentiality.

Responsibilities

• Greeting and checking-in patients.
• Updating and maintaining patients’ records and information.
• Scheduling appointments and managing the clinic's appointment system.
• Answering phone calls and responding to general inquiries.
• Organising medical records while ensuring accuracy and privacy.
• Preparing the examination room and sterilising equipment.
• Ensuring the clinic environment is clean, organised and comfortable for patients.
• Assisting healthcare providers by measuring and recording vital signs.
• Documenting patient information and assisting with medical note-taking.
• Providing support and comfort to patients, explaining procedures and addressing concerns.
• Reminding patients of upcoming appointments and follow-ups.
• Managing patient flow to reduce waiting time and improve service efficiency.
• Ensuring patient privacy and confidentiality at all times.
• Assisting with administrative tasks such as filing, data entry, and insurance billing.
• Handling confidential documents with a high level of integrity and professionalism.
• Providing excellent customer service to enhance patient satisfaction.
• Following proper safety and hygiene protocols in the clinic environment.
• Continuously updating knowledge and skills through training and professional development.

Job description

IR HEALTHCARE EMPIRE (KLINIK IR) is seeking a Clinic Assistant to support healthcare professionals and ensure smooth clinic operation. The role involves handling appointment requests, greeting patients, checking in, and updating patient records.

You will manage the appointment system, answer phone inquiries, organise medical files, prepare examination rooms, and maintain a clean, comfortable environment while protecting patient privacy and confidentiality.