CLINIC RECEPTIONIST, CONSULTATION CLINIC

Puteri Specialist Hospital; Malaysia; On-site; MYR 24,000 - 36,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Clinic Assistant to support outpatient registration and patient flow across clinics. You will welcome patients, ensure proper demographic data capture, and prepare new patient files in a timely manner.

Responsibilities include documenting transactions, maintaining confidentiality, and assisting with case notes management while rotating duties with other staff as required. The role emphasizes accuracy, professionalism, and patient service excellence.

Qualifications

• Education: Minimum SPM or equivalent.
• Experience: Preferably 1 year in related role.
• Personal attributes: good communication, flexibility, reliability, teamwork.

Responsibilities

• Assist in outpatient registration across clinics.
• Receive patients with/without appointment and ensure correct data entry.
• Maintain confidentiality and proper handling of case notes.

Skills

Good communication

Flexible

Leadership

Education

SPM or equivalent

Job description

GENERAL DESCRIPTION

GENERAL DESCRIPTION To assist in outpatient registration in respective clinics. JOB DESCRIPTION Cordially receive all patients with or without appointment, which were directed from the Main Lobby, A&E and Special Diagnostic. Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient). To trace, bind (accordance to the work instruction, policies and procedures) repair if necessary all case notes under his/her care. Strictly maintained the confidentiality and safety of the patient at all time in the clinic, hospital and elsewhere whichever is necessary. Ensure all case notes are requested a day earlier prior to their appointment date. Upon the appointment date, case note is collected from the Medical Record Library and return after treatment without failure. Case notes are strictly not to be kept in the clinic without reason and approval from the superior in-charged. Fully responsible for the transaction and retrieval of case notes are requested. All transactions to or from their respective station must be documented and must not expose to public. Ensure maintaining the smooth flows of the clinic and apply the best clinic management at all time (inclusive of appointment systems, tidiness and or other requirement). Attend to the needs of their customers and consultant. For new patient, explanation is highly needed. Clearly explain to patient all rules and requirement before and after treatment inclusive of charges. Ensure all cases are charged and keyed-in respectively. All patient with guarantee letter or insurance card (mco’s) should be coordinated strictly before execute treatment wherever is necessary. Courtesy, efficiency and attentive must be maintained professionally at all time. Clinic Assistant must have a good knowledge and basic clinical procedures pertaining to their consultant speciality, needs and requirement. Must able and prepared to rotate duties and mobile with other staff or works. Ensure all activities in managing the clinic are properly & professionally documented. Strictly follow all rules and regulations of the issuance and transactions of Medical Certificate Book (MC), Birth & Death forms, circulations of communicable diseases book/form and strictly abide with the statutory standard & body. Actively participate in departmental & hospital activities. Perform any other duties as and when required by the management.

OTHER RESPONSIBILITIES

To participate actively in any other new service that is introduced by the organization. Comply with Company Policies, Health and Safety Policies. Ensure conformance to all policies and procedures of ISO 9001:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards. Ensure adherence to Standard Service Practice (SPP) at all times. Ensure adherence to related legal requirement. Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status. Adopt and practices the Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).

JOB REQUIREMENTS

Education: Minimum: SPM in equivalent. Experience Required: Minimum: Preferably 1 years relevant working experience. Personal attributes: Knowledgeable Flexible Good communication skill Ability to maintain good relationship with all levels of staffs Productive, ability to produce accurate and thorough quality of work Resilient/ resourceful under pressure Display confidence Positive thinker High discipline Cooperative Responsible Reliable Dependable Good leadership High integrity KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.