Partnership & Projects - Service Point, SPX Express

SPX Express; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A logistics company based in Kuala Lumpur is seeking a professional to manage external relationships and partnerships. The ideal candidate will have a Bachelor’s degree and at least 2 years of experience in relationship management. Responsibilities include negotiating contracts, ensuring key accounts meet performance metrics, and collaborating with cross-functional teams to align operations with business goals. Strong communication and negotiation skills are essential for this role.

Qualifications

• 2+ years experience in external relationship management.
• Strong pitching and negotiation skills.
• Good communication skills in both written and verbal.
• Good communication skills in written and verbal.
• Proficient in MS Office; CRM experience is a plus.

Responsibilities

• Identify and pitch the service point program to potential leads.
• Negotiate, draft, and manage contracts in compliance with policies.
• Manage key accounts and ensure partners meet SLAs and KPIs.
• Track account performance and implement improvements.
• Manage key accounts to build strong, long‑term partnerships.
• Ensure partners meet or exceed SLAs and KPIs.
• Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits.
• Strategic Planning & Projects.

Skills

Negotation skills

Relationship management

Communication skills

Data analysis

CRM experience

Education

Bachelor’s degree in the related field

Tools

MS Office

CRM

Job description

Job Description

• Identify and pitch the SPX Service Point program to potential leads and retail chains.
• Present value propositions to decision‑makers and manage end‑to‑end onboarding for operational readiness.
• Negotiate, draft, and manage contracts in compliance with policies and regulations.
• Relationship Management & Performance Monitoring
• Manage key accounts to build strong, long‑term partnerships.
• Ensure partners meet or exceed SLAs and KPIs.
• Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits.
• Negotiate rates and identify opportunities for cost savings.
• Strategic Planning & Projects
• Contribute to service point network planning, cost optimisation, and risk management.
• Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage.
• Build infrastructure to support on‑ground sales team in providing relevant information on hotspots.
• Monitor and track progress of on‑ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on.
• Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards.
• Ideate ways to increase buyer awareness on buyer self‑collect.
• Communication & Collaboration
• Work with cross‑functional teams to align operations with business goals.
• Maintain professional and effective communication with internal and external stakeholders.

Requirements

• Bachelor’s degree in the related field.
• For partnerships role, 2+ years experience in external relationship management.
• Strong pitching, negotiation, and relationship management skills.
• Good communication skills in both written and verbal.
• Proficient in MS Office; CRM experience is a plus.