Part-Time Student Recruitment & Lead Qualification Assistant

Agensi Pekerjaan Career Wise Sdn Bhd; Penang; On-site; MYR 14,000 - 21,000; Part time

Job summary

Agensi Pekerjaan Career Wise Sdn Bhd is seeking three proactive Part-Time Student Recruitment & Lead Qualification Assistants in Malaysia. You will contact prospective students from digital campaigns and website inquiries to assess enrolment readiness and set follow-up appointments with WOU's Student Counsellors.

The role focuses on lead engagement, qualification, appointments, and accurate data management in Zoho CRM to support conversion of enquiries into potential enrolments.

Qualifications

• Experience in customer service or telemarketing is preferred.
• Ability to engage prospects and understand study interests.
• Comfort with outbound calls and following up with leads.
• Proficiency in updating and managing lead data in Zoho CRM.

Responsibilities

• Contact incoming and outgoing leads from digital campaigns and enquiries.
• Engage prospects to understand their study interests and readiness to enroll.
• Determine the prospect’s programme of interest, intake, qualifications, and enrollment readiness.
• Qualify and categorize leads according to set criteria; identify candidates for counseling.
• Schedule appointments or follow-up calls between qualified prospects and Student Counsellors.
• Record outcomes and follow-ups; escalate when needed.
• Maintain accurate Zoho CRM records and ensure proper handover to counselors.

Skills

Customer service

Telesales

Appointment setting

Telemarketing

Outbound calls

Interpersonal skills

Digital literacy

English communication

Bahasa Malaysia

Mandarin/Tamil advantage

Tools

Zoho CRM

Job description

Part-Time Student Recruitment & Lead Qualification Assistant

Job Openings Part-Time Student Recruitment & Lead Qualification Assistant

About the job Part-Time Student Recruitment & Lead Qualification Assistant

We are seeking three proactive and customer-oriented Part-Time Student Recruitment & Lead Qualification Assistants to support WOU's student recruitment activities. The successful candidates will contact prospective students from digital campaigns, website enquiries, and other lead sources to understand their study interests, assess their readiness to enrol, and arrange follow-up appointments with the relevant WOU's Student Counsellors (SCs).

This role focuses on lead engagement, qualification, appointments setting, and accurate lead management in Zoho CRM to support the student recruitment team in converting enquiries into potential enrolments.

Key Responsibilities:

• oContact incoming leads generated through digital marketing campaigns, the WOU
  website, and other sources.
  o Engage prospective students professionally to understand their study interests and
  provide basic information as required.
• o Establish the prospect's programme of interest, intended intake, educational
  qualifications, and readiness to enrol.
  o Qualify and categorise leads according to WOU's agreed criteria.
  o Identify prospects who are ready for further consultation by the WOU's Student
  Counsellors.

3. Appointment Setting and Follow-Up

• o Arrange appointments or follow-up calls between qualified prospects and the
  relevant Student Counsellors.
  o Conduct basic follow-ups with prospects who have not yet confirmed their study
  intentions.
  o Record follow-up outcomes and identify prospects requiring further assistance.

4. CRM Data Management

• o Update Zoho CRM accurately with lead details, contact attempts, qualification
  outcomes, and follow-up actions.
  o Maintain complete and up-to-date records to support effective lead tracking and
  handover.
  o Ensure qualified leads are referred to the appropriate Student Counsellors promptly.

5. Performance and Reporting

• o Work towards agreed daily or weekly contact and appointment-setting targets.
  o Provide updates on lead engagement, qualification outcomes, and outstanding
  follow-ups.
  o Escalate enquiries or issues requiring further assistance to the relevant team.
• Job Requirements
  - Preferably 1–2 years of experience in customer service, telesales, contact centres,appointment setting, telemarketing, or similar roles.
  - Confident and articulate, with good telephonecommunication skills in English and BahasaMalaysia. Mandarin or Tamil would be an added advantage.
  - Comfortable making outbound calls and engaging prospective students.
  - Good interpersonal skills, with the ability to build rapport and maintain professionalconversations over the telephone.
  - Digitally competent, organised, and able to update lead information accurately in Zoho CRMor similar CRM systems.
  - Able to work independently with minimal supervision after training.
  - Detail-oriented, responsible, and able to manage follow-ups systematically.
  - Target-driven and comfortable working towards agreed contact and appointment-settingKPIs.