3-Month Student Recruitment & Lead Qualification Assistant (Urgent Hiring)

Agensi Pekerjaan Career Wise Sdn Bhd; George Town; On-site; MYR 21,000 - 34,000; Part time

Job summary

Agensi Pekerjaan Career Wise Sdn Bhd is seeking three proactive Part-Time Student Recruitment & Lead Qualification Assistants in Penang. You will engage prospective students from digital campaigns and website inquiries, qualify interests, and arrange follow-ups with university Student Counsellors.

You must provide your own laptop, be comfortable making outbound calls in English and Bahasa Malaysia, and be able to work 20-40 hours per week (Monday - Friday).

Qualifications

• 1–2 years of experience in customer service or related roles.
• Must provide own laptop for work.
• 20–40 hours per week (Mon–Fri).
• Outgoing calling and professional telephone conversations in English and Bahasa Malaysia.

Responsibilities

• Contact prospective students from digital campaigns and website inquiries.
• Engage prospects to understand study interests and readiness to enrol.
• Qualify and categorize leads according to university criteria.
• Arrange appointments or follow-ups with Student Counsellors.
• Update lead information in Zoho CRM with accuracy.

Skills

Telephone communication

English language

Bahasa Malaysia

Customer service

Tools

Zoho CRM

Job description

3-Month Student Recruitment & Lead Qualification Assistant (Urgent Hiring)

We are seeking three proactive and customer-oriented Part-Time Student Recruitment & Lead Qualification Assistants to support university's student recruitment activities. The successful candidates will contact prospective students from digital campaigns, website enquiries, and other lead sources to understand their study interests, assess their readiness to enrol, and arrange follow-up appointments with the relevant university's Student Counsellors (SCs). This role focuses on lead engagement, qualification, appointment setting, and accurate lead management in Zoho CRM to support the student recruitment team in converting enquiries into potential enrolments.

Key responsibilities

Contact incoming leads generated through digital marketing campaigns, the university website, and other sources, and engage prospective students professionally to understand their study interests and provide basic information as required.

Establish the prospect's programme of interest, intended intake, educational qualifications, and readiness to enrol.

Qualify and categorise leads according to university's agreed criteria and identify prospects who are ready for further consultation by the university's Student Counsellors.

Arrange appointments or follow-up calls between qualified prospects and the relevant Student Counsellors.

Conduct basic follow-ups with prospects who have not yet confirmed their study intentions and record follow-up outcomes.

Update Zoho CRM accurately with lead details, contact attempts, qualification outcomes, and follow-up actions.

Maintain complete and up-to-date records to support effective lead tracking and handover.

Work towards agreed daily or weekly contact and appointment-setting targets.

Provide updates on lead engagement, qualification outcomes, and outstanding follow-ups.

Escalate enquiries or issues requiring further assistance to the relevant team.

About you

Preferably 1–2 years of experience in customer service, telesales, contact centres, appointment setting, telemarketing, or similar roles.

Candidates must provide their own laptop. University's IT personnel will assist with the installation and setup of the Zoho CRM system.

Can work 20-40 hours per week (Monday - Friday)

Confident and articulate, with good telephone communication skills in English and Bahasa Malaysia. Other languages would be an added advantage.

Comfortable making outbound calls and engaging prospective students.

Good interpersonal skills, with the ability to build rapport and maintain professional conversations over the telephone.

Digitally competent, organised, and able to update lead information accurately in Zoho CRM or similar CRM systems.

Able to work independently with minimal supervision after training.

Detail-oriented, responsible, and able to manage follow-ups systematically.

Target-driven and comfortable working towards agreed contact and appointment-setting KPIs.