Part-Time Student Lead Qualifier & Appointment Setter

Agensi Pekerjaan Career Wise Sdn Bhd; Penang; On-site; MYR 14,000 - 21,000; Part time

Job summary

Agensi Pekerjaan Career Wise Sdn Bhd is seeking three proactive Part-Time Student Recruitment & Lead Qualification Assistants in Malaysia. You will contact prospective students from digital campaigns and website inquiries to assess enrolment readiness and set follow-up appointments with WOU's Student Counsellors.

The role focuses on lead engagement, qualification, appointments, and accurate data management in Zoho CRM to support conversion of enquiries into potential enrolments.

Qualifications

• Experience in customer service or telemarketing is preferred.
• Ability to engage prospects and understand study interests.
• Comfort with outbound calls and following up with leads.
• Proficiency in updating and managing lead data in Zoho CRM.

Responsibilities

• Contact incoming and outgoing leads from digital campaigns and enquiries.
• Engage prospects to understand their study interests and readiness to enroll.
• Determine the prospect’s programme of interest, intake, qualifications, and enrollment readiness.
• Qualify and categorize leads according to set criteria; identify candidates for counseling.
• Schedule appointments or follow-up calls between qualified prospects and Student Counsellors.
• Record outcomes and follow-ups; escalate when needed.
• Maintain accurate Zoho CRM records and ensure proper handover to counselors.

Skills

Customer service

Telesales

Appointment setting

Telemarketing

Outbound calls

Interpersonal skills

Digital literacy

English communication

Bahasa Malaysia

Mandarin/Tamil advantage

Tools

Zoho CRM

Job description

Agensi Pekerjaan Career Wise Sdn Bhd is seeking three proactive Part-Time Student Recruitment & Lead Qualification Assistants in Malaysia. You will contact prospective students from digital campaigns and website inquiries to assess enrolment readiness and set follow-up appointments with WOU's Student Counsellors.

The role focuses on lead engagement, qualification, appointments, and accurate data management in Zoho CRM to support conversion of enquiries into potential enrolments.