Part-Time Customer Care Specialist (Weekend Shifts)

Machines Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Machines Sdn Bhd is a Malaysia-based Apple Premium Reseller with a strong presence nationwide. The company operates 70 stores and has been an Apple Authorized Service Provider since 2007, underscoring a deep commitment to Apple products and service quality.

The role focuses on delivering excellent customer service across channels, resolving inquiries, and maintaining detailed records. It welcomes fresh graduates and candidates willing to work shifts, including weekends and public holidays.

Qualifications

• Prior experience in Customer Service is an added advantage.
• Fresh graduates are encouraged to apply.
• Willing to work on shifts, including weekends and public holidays where required.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.

Responsibilities

• Communicate with customers via telephone, live chat, email, and other channels to provide information about products and services, address enquiries, and obtain details of complaints or concerns.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients.
• Following process and procedure of the Company.

Skills

Customer service

Communication

Interpersonal skills

Positive attitude

Tools

Microsoft Office

Job description

Machines Sdn Bhd is a Malaysia-based Apple Premium Reseller with a strong presence nationwide. The company operates 70 stores and has been an Apple Authorized Service Provider since 2007, underscoring a deep commitment to Apple products and service quality.

The role focuses on delivering excellent customer service across channels, resolving inquiries, and maintaining detailed records. It welcomes fresh graduates and candidates willing to work shifts, including weekends and public holidays.