Park Operations Manager: F&B, Retail & Guest Experience

Only World Group; Kuala Lumpur; On-site; MYR 85,000 - 110,000; Full time

Job summary

Only World Group operates Malaysia’s largest water theme park chain, F&B outlets, and family entertainment attractions. Jungle Gym at Sunway Velocity Mall KL seeks an Outlet Operations Manager to oversee daily activities across retail, F&B, and guest services, ensuring smooth performance and exceptional experience.

You will recruit, train, and supervise staff, develop rosters, manage budgets, monitor safety and compliance, and collaborate with maintenance, marketing, and other departments to

Qualifications

• Diploma or Bachelor's degree in Business Administration, Retail Management, Hospitality, Event Management, or related field.
• Minimum 2–3 years of supervisory or managerial experience in theme parks, family entertainment centers (FEC), hospitality, retail, or high-volume F&B.
• Strong understanding of child safety standards, facility operational workflows, and customer service excellence.
• Exceptional leadership, staff coaching, and team management capabilities.
• Strong problem-solving, conflict resolution, and crowd-management skills.
• Clear verbal and written communication skills with a customer-first mindset.
• Willingness to work operational shifts, including weekends, public holidays, and peak school holiday periods.

Responsibilities

• Oversee day-to-day operations of the outlet across retail, food and beverage, and customer service.
• Ensure all sections function smoothly and efficiently and coordinate with maintenance, F&B, and customer service.
• Hire, train, and manage employees across departments; develop staff schedules.
• Conduct performance evaluations and address issues.
• Ensure high levels of customer satisfaction and resolve inquiries promptly.
• Enforce safety protocols and compliance with health and safety standards.

Skills

Leadership

Staff supervision

Customer service

Budgeting

Scheduling

Problem-solving

Education

Diploma or Bachelor's in Business Administration, Retail Management, Hospitality, Event Management, or related field

Job description

Only World Group operates Malaysia’s largest water theme park chain, F&B outlets, and family entertainment attractions. Jungle Gym at Sunway Velocity Mall KL seeks an Outlet Operations Manager to oversee daily activities across retail, F&B, and guest services, ensuring smooth performance and exceptional experience.

You will recruit, train, and supervise staff, develop rosters, manage budgets, monitor safety and compliance, and collaborate with maintenance, marketing, and other departments to