Padel Club Operations & Guest Experience Associate

Padelground Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Free court time

Job summary

Padelground Malaysia is seeking a reliable Sports Club Associate to oversee daily operations of our padel club on a flexible 24–hour-a-week schedule, ensuring a positive experience for members and guests.

You will manage guest interactions, facility navigation, court check-ins and maintenance, and support with bookings, inquiries, and community engagement. A friendly, customer-focused attitude is essential.

Qualifications

• Customer service experience preferred.
• Friendly, approachable, and reliable.
• Weekday morning availability preferred; flexible scheduling.

Responsibilities

• Oversee daily club operations and guest interactions.
• Ensure courts and facilities are safe, clean, and well-maintained.
• Manage cleaners, maintenance, rentals, and stock of equipment.
• Handle bookings and inquiries via WhatsApp, PlaybyPoint, phone, and email.
• Coordinate opening/closing procedures and shift handovers.
• Support community engagement and basic player matchmaking.

Skills

Customer service

Guest interactions

Facility operations

Communication

Tools

WhatsApp

PlaybyPoint

Email

Phone

Job description

Padelground Malaysia is seeking a reliable Sports Club Associate to oversee daily operations of our padel club on a flexible 24–hour-a-week schedule, ensuring a positive experience for members and guests.

You will manage guest interactions, facility navigation, court check-ins and maintenance, and support with bookings, inquiries, and community engagement. A friendly, customer-focused attitude is essential.