Outlet Operations Lead – Guest Experience & Night Ops

PLAYA Racquet Club

Petaling Jaya

On-site

MYR 36,000 - 58,000

Full time

2 days ago
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Benefits offered by this job

Alcohol service
Hospitality culture

Job summary

PLAYA Racquet Club in Malaysia is seeking an Outlet Supervisor to manage day-to-day operations, lead a on-ground team, and deliver exceptional guest experiences in a fast-paced, hospitality-forward environment.

The role requires supervisory experience in F&B/retail/hospitality or sports facilities, willingness to work nights and weekends, and strong communication in English and Bahasa Malaysia (Mandarin a bonus). Comfortable with POS systems and shift reporting.

Qualifications

  • Experience in supervisory/leadership roles in F&B, retail, hospitality, or sports facilities.
  • Willing to work night shifts, weekends and public holidays.
  • Good communication in English and Bahasa Malaysia; Mandarin is a bonus.
  • Able to multitask during peak hours and stay organized.
  • Basic proficiency with POS systems and shift reporting.

Responsibilities

  • Oversee daily outlet operations, including court bookings, service flow and facility upkeep.
  • Supervise, schedule, and motivate on-ground staff across shifts, including night operations.
  • Ensure high-quality customer service and resolve guest issues on the spot.
  • Monitor stock, equipment, and facility conditions; flag maintenance or supply needs promptly.
  • Enforce SOPs, safety standards, and cleanliness across the outlet.
  • Handle cash/POS reconciliation, shift reports, and incident documentation.
  • Liaise with management on staffing, performance, and operational improvements.
  • Be available to work night shifts, weekends, and public holidays as per outlet hours.

Skills

Leadership
People-management
Communication
Organizational skills
POS systems
Cash handling

Tools

POS system

Job description

PLAYA Racquet Club in Malaysia is seeking an Outlet Supervisor to manage day-to-day operations, lead a on-ground team, and deliver exceptional guest experiences in a fast-paced, hospitality-forward environment.

The role requires supervisory experience in F&B/retail/hospitality or sports facilities, willingness to work nights and weekends, and strong communication in English and Bahasa Malaysia (Mandarin a bonus). Comfortable with POS systems and shift reporting.

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