Outlet Operations Lead – Guest Experience & Night Ops

PLAYA Racquet Club; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Alcohol service

Hospitality culture

Job summary

PLAYA Racquet Club in Malaysia is seeking an Outlet Supervisor to manage day-to-day operations, lead a on-ground team, and deliver exceptional guest experiences in a fast-paced, hospitality-forward environment.

The role requires supervisory experience in F&B/retail/hospitality or sports facilities, willingness to work nights and weekends, and strong communication in English and Bahasa Malaysia (Mandarin a bonus). Comfortable with POS systems and shift reporting.

Qualifications

• Experience in supervisory/leadership roles in F&B, retail, hospitality, or sports facilities.
• Willing to work night shifts, weekends and public holidays.
• Good communication in English and Bahasa Malaysia; Mandarin is a bonus.
• Able to multitask during peak hours and stay organized.
• Basic proficiency with POS systems and shift reporting.

Responsibilities

• Oversee daily outlet operations, including court bookings, service flow and facility upkeep.
• Supervise, schedule, and motivate on-ground staff across shifts, including night operations.
• Ensure high-quality customer service and resolve guest issues on the spot.
• Monitor stock, equipment, and facility conditions; flag maintenance or supply needs promptly.
• Enforce SOPs, safety standards, and cleanliness across the outlet.
• Handle cash/POS reconciliation, shift reports, and incident documentation.
• Liaise with management on staffing, performance, and operational improvements.
• Be available to work night shifts, weekends, and public holidays as per outlet hours.

Skills

Leadership

People-management

Communication

Organizational skills

POS systems

Cash handling

Tools

POS system

Job description

PLAYA Racquet Club in Malaysia is seeking an Outlet Supervisor to manage day-to-day operations, lead a on-ground team, and deliver exceptional guest experiences in a fast-paced, hospitality-forward environment.

The role requires supervisory experience in F&B/retail/hospitality or sports facilities, willingness to work nights and weekends, and strong communication in English and Bahasa Malaysia (Mandarin a bonus). Comfortable with POS systems and shift reporting.