PA cum Customer Experiential Services

Servay Evergreen Sdn Bhd; West Coast Division; On-site; MYR 56,000 - 89,000; Full time

Job summary

Servay Evergreen Sdn Bhd in Kota Kinabalu, Sabah, is seeking a proactive PA cum Customer Experiential Services professional to provide administrative and customer-focused support in a full-time role. You will manage schedules, arrange travel, handle customer inquiries, support outlet customer service and assist with membership events and promotions for Servay Online.

The ideal candidate has PA, hospitality, PR, or similar experience, strong organisational and communication skills, proficiency

Qualifications

• Proven experience in a PA, hospitality, PR or similar customer-facing administrative role.
• Strong organisational and time management skills with multitasking ability.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Provide high-level administrative and executive support to senior management.
• Coordinate schedules, travel arrangements, and meeting logistics.
• Handle customer inquiries and ensure exceptional customer experiences.
• Assist with outlet customer service support and execution of membership events and promotions for Servay Online.
• Maintain detailed records and documentation.
• Undertake ad-hoc projects and tasks as required.

Skills

PA experience

Hospitality

PR

Customer-facing

Administrative

Tools

Microsoft Office

CRM systems

Job description

About the role
We are seeking an exceptional PA cum Customer Experiential Services professional to join our dynamic team at Servay Evergreen Sdn Bhd in Kota Kinabalu, Sabah. This full-time position will play a crucial role in providing administrative and customer-focused support to our thriving business.

What you'll be doing

• Providing high-level administrative and executive support to senior management
• Coordinating schedules, travel arrangements, and meeting logistics
• Handling a variety of customer inquiries and ensuring exceptional customer experiences
• Assisting with the outlet customer service support and execution of membership events and promotion activities in Servay Online
• Maintaining detailed records and documentation
• Undertaking ad-hoc projects and tasks as required

What we're looking for

• Proven experience as a PA, Hospitality, PR or in a similar customer-facing administrative role
• Strong organisational and time management skills with the ability to multitask
• Excellent communication and interpersonal skills, with a customer-centric approach
• Proficiency in Microsoft Office suite and experience with customer relationship management (CRM) systems
• Ability to work independently and as part of a team
• Proficient in Mandarin & English language is an added advantage

About us
Servay Evergreen Sdn Bhd is a leading retail and distribution company in Sabah, Malaysia. With a strong focus on customer satisfaction, we are dedicated to providing high-quality products and exceptional service to our diverse clientele. Our company culture encourages innovation, collaboration, and continuous improvement, making us an employer of choice in the region.