Outlet Experience Lead – Hospitality & Service

Hilton; Kuala Lumpur; In loco; MYR 42.000 - 78.000; Tempo pieno

Descrizione del lavoro

Hilton in Kuala Lumpur is seeking an Outlet Supervisor to lead daily operations and ensure flawless service that reflects our brand standards. You will guide a team, train staff, and focus on delivering memorable guest experiences in a dynamic hospitality setting.

As a key member of the Hotels team, you will manage guest interactions, uphold hygiene and safety practices, and collaborate with kitchen and housekeeping to maintain smooth service.

Competenze

• High school diploma or equivalent.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.

Mansioni

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Conoscenze

Communication skills

Interpersonal skills

Guest focus

Flexibility

Formazione

High school diploma

Descrizione del lavoro

Hilton in Kuala Lumpur is seeking an Outlet Supervisor to lead daily operations and ensure flawless service that reflects our brand standards. You will guide a team, train staff, and focus on delivering memorable guest experiences in a dynamic hospitality setting.

As a key member of the Hotels team, you will manage guest interactions, uphold hygiene and safety practices, and collaborate with kitchen and housekeeping to maintain smooth service.