Outlet Ops Lead: Guest Experience & Sales

FORTUNE VALLEY SDN. BHD.; Port Dickson; On-site; MYR 33,000 - 58,000; Full time

Job summary

FORTUNE VALLEY SDN. BHD. is seeking a capable hospitality supervisor to oversee daily outlet operations, ensuring smooth service and guest satisfaction in Port Dickson, Malaysia.

The role involves supervising staff, scheduling, training, and enforcing standards to maintain quality and safety across the operation. The ideal candidate will drive sales while controlling costs and waste, handle guest feedback professionally, and prepare reports in line with hotel policies and SOPs.

Responsibilities

• Oversee daily outlet operations to ensure smooth service and guest satisfaction.
• Manage and supervise staff, including scheduling, training, and discipline.
• Achieve sales targets and control costs, inventory, and wastage.
• Maintain service quality, cleanliness, hygiene, and safety standards.
• Handle guest feedback and resolve complaints professionally.
• Prepare reports and ensure compliance with hotel policies and SOPs.

Job description

FORTUNE VALLEY SDN. BHD. is seeking a capable hospitality supervisor to oversee daily outlet operations, ensuring smooth service and guest satisfaction in Port Dickson, Malaysia.

The role involves supervising staff, scheduling, training, and enforcing standards to maintain quality and safety across the operation. The ideal candidate will drive sales while controlling costs and waste, handle guest feedback professionally, and prepare reports in line with hotel policies and SOPs.