Outlet Operations Supervisor — Dynamic Sales & Service Lead

DKSH; Cyberjaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

DKSH Malaysia is seeking a Supervisor, Outlet Operations to support efficient and consistent outlet management, ensuring excellent customer service and strong sales performance. You will monitor daily and monthly sales, uphold service standards, manage stock and cash handling, and maintain policy compliance.

This role also supports marketing activities and performs administrative duties as needed. Ideal candidates hold SPM or Diploma in F&B, have at least one year of related experience, and

Qualifications

• Candidate must have SPM or Diploma in F&B.
• Minimum 1 year experience in related field.
• Strong interpersonal and independent working style.
• Willing to work shifts, public holidays, weekends.
• Positive attitude and professional disposition.

Responsibilities

• Monitor daily and monthly sales results to support business performance.
• Maintain high customer service and gift item production standards.
• Safeguard stock, cash and credit card procedures; investigate discrepancies.
• Promote compliant team environment and adherence to policies.
• Assist planning and execution of marketing activities to boost visibility and sales.
• Handle administrative duties and coordination tasks as required.

Skills

SPM/ Diploma in F&B

Experience in F&B

Interpersonal skills

Independent & team player

Shift flexibility

Education

SPM or Diploma in F&B

Job description

DKSH Malaysia is seeking a Supervisor, Outlet Operations to support efficient and consistent outlet management, ensuring excellent customer service and strong sales performance. You will monitor daily and monthly sales, uphold service standards, manage stock and cash handling, and maintain policy compliance.

This role also supports marketing activities and performs administrative duties as needed. Ideal candidates hold SPM or Diploma in F&B, have at least one year of related experience, and