Outlet Operations Manager - Lead, Train & Delight Guests

KyoChon Sdn. Bhd; Johor; On-site; MYR 50,000 - 73,000; Full time

Job summary

Kyochon Sdn. Bhd in Malaysia is seeking an Outlet Manager to oversee casual dining operations across scheduled shifts and ensure service quality. You will coordinate front and back of house, train staff, manage reservations, handle customer inquiries, and uphold hygiene and safety standards.

Seeking candidates with experience in outlet operations, cost control and labor planning; strong leadership and communication skills are essential. The role is full-time and based on-site in Malaysia.

Qualifications

• Casual dining restaurant experience is required.
• Experience in overseeing outlet operations, staff training, cost control and labor planning.
• Excellent interpersonal and communication skills.

Responsibilities

• Coordinate the entire restaurant operation during scheduled shifts.
• Manage and train staff and provide feedback.
• Respond to customer complaints and maintain service quality.
• Ensure uniform standards are followed.
• Organise reservations and greet customers; advise on menu and drinks.
• Oversee shifts of kitchen, wait staff and cleaners.
• Maintain high standards of quality control, hygiene, and safety.
• Check stock levels and ordering supplies.
• Prepare cash drawers and handle petty cash.

Skills

Interpersonal communication

Leadership

Customer service

Team training

Education

SPM or equivalent

Job description

Kyochon Sdn. Bhd in Malaysia is seeking an Outlet Manager to oversee casual dining operations across scheduled shifts and ensure service quality. You will coordinate front and back of house, train staff, manage reservations, handle customer inquiries, and uphold hygiene and safety standards.

Seeking candidates with experience in outlet operations, cost control and labor planning; strong leadership and communication skills are essential. The role is full-time and based on-site in Malaysia.