Outlet Operations Lead

Zuspresso (M) Sdn Bhd; Kedah; On-site; MYR 45,000 - 76,000; Full time

Job summary

Zuspresso (M) Sdn Bhd is seeking an Outlet Manager to oversee daily operations of the assigned outlet in Kedah, Malaysia. You will ensure efficiency, uphold SOPs, and manage staff to meet service and quality standards.

The role requires leadership, hands-on coaching, and strong communication to maintain excellent customer service and drive sales performance. Local travel and overtime may be required as part of duties.

Qualifications

• Must possess at least a SPM/Diploma certificate in any field.
• Minimum 3 years of retail experience in managerial level.
• Strong leadership and coaching skills.
• Positive attitude and willingness to learn.
• Willingness to work overtime and Public Holiday if required.
• Excellent presentation, communication, problem-solving, interpersonal, and time-management skills.
• A valuable team player and able to work independently.
• Computer literate with good command of both written and spoken English and Malay.
• Confident, proactive, able to work under pressure and meet tight deadlines.
• Possess own transport and willing to travel.

Responsibilities

• Manage and oversee the daily operations of the assigned outlet to ensure smooth workflow, operational efficiency, and compliance with company standards.
• Plan, prepare, and manage staff duty rosters to ensure sufficient manpower coverage at all times, aligned with business needs and labour targets.
• Monitor and ensure accurate staff attendance, punctuality, and discipline, and address any attendance or performance issues promptly.
• Conduct inventory management, including regular stock counts, stock reconciliation, stock ordering, and maintaining optimal inventory levels to prevent shortages or wastage.
• Ensure proper handling, storage, and control of all inventories, products, and operational supplies in accordance with company procedures.
• Execute and coordinate staff training programs, including onboarding for new hires, skills training, SOP adherence, and continuous development, and monitor staff performance and progress.
• Supervise and ensure full compliance with operational SOPs, company policies, hygiene standards, and safety regulations at the outlet level.
• Maintain and ensure the highest level of customer service standards, coach team members, and resolve customer feedback or complaints professionally and promptly.
• Monitor outlet sales performance and operational productivity, identify improvement opportunities, and support initiatives to achieve sales and operational targets.
• Prepare and submit required operational reports, inventory reports, and other documentation accurately and on time.
• Investigate, report, and address staff misconduct, operational issues, or SOP non-compliance, and elevate matters to the District Manager when necessary.
• Lead, supervise, and motivate the outlet team to ensure accountability, teamwork, and consistent execution of company standards.
• Perform any other duties, assignments, or special projects as directed by the District Manager or Management.

Skills

Leadership

Coaching

Time-management

Communication

Interpersonal skills

Presentation

Education

SPM/Diploma

Tools

Computer literacy

Job description

Zuspresso (M) Sdn Bhd is seeking an Outlet Manager to oversee daily operations of the assigned outlet in Kedah, Malaysia. You will ensure efficiency, uphold SOPs, and manage staff to meet service and quality standards.

The role requires leadership, hands-on coaching, and strong communication to maintain excellent customer service and drive sales performance. Local travel and overtime may be required as part of duties.