Outlet Manager (Puchong & Cheras)

Jobstreet Malaysia; Puchong; On-site; MYR 50,000 - 73,000; Full time

Job summary

Lucky Cup Coffee Café is seeking an Outlet Manager to oversee daily café operations, mentor baristas, and drive customer satisfaction. The role requires leadership, F&B knowledge, and a focus on quality coffee preparation and service.

You will manage staff scheduling, inventory, and ensure compliance with safety standards while delivering strong sales performance. Fluency in Bahasa Malaysia and English is preferred, with Mandarin as an added advantage.

Qualifications

• Diploma in F&B Management, Hospitality or related field.
• 2–3 years in F&B with at least 1 year in a managerial role; coffee chain experience preferred.
• Strong knowledge of coffee preparation and café operations.
• Leadership and people management skills.
• Good communication in Bahasa Malaysia and English; Mandarin is a plus.

Responsibilities

• Lead and manage the café team to meet operational standards and sales targets.
• Supervise daily café operations, staff scheduling, inventory and cleanliness.
• Train and coach baristas and service staff to uphold standards.
• Ensure adherence to food safety, hygiene and health regulations.
• Monitor costs, wastage, and stock levels for efficiency.
• Address customer inquiries, feedback, or complaints professionally.
• Conduct regular performance reviews and provide feedback.
• Support marketing and promotions to boost visibility and sales.
• Report performance and issues to Area Manager/Head Office.

Skills

Leadership

Team management

Customer service

Bilingual communication

Shift work

Problem solving

Coffee knowledge

Education

Diploma in F&B Management or related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Outlet Manager is responsible for overseeing the daily operations of Lucky Cup Coffee Café, ensuring smooth service, quality beverage preparation, and excellent customer experience. This role requires leadership skills, strong F&B knowledge, and the ability to drive both operational efficiency and sales performance. The Outlet Manager will also mentor and supervise baristas and service crew to maintain high standards of coffee craftsmanship and service.

Key Responsibilities

Lead and manage the café team to achieve operational excellence and sales targets.

Supervise daily café operations, including staff scheduling, inventory management, and outlet cleanliness.

Train, coach, and develop baristas and service staff to uphold company standards in coffee preparation and customer service.

Ensure compliance with food safety, hygiene, and health regulations.

Monitor and control operating costs, wastage, and stock levels.

Address and resolve customer inquiries, feedback, or complaints professionally.

Conduct regular performance reviews and provide feedback to team members.

Support marketing and promotional activities to increase outlet visibility and sales.

Report outlet performance, sales results, and operational issues to the Area Manager/Head Office.

Job Requirements

Minimum Diploma in F&B Management, Hospitality, or related field

At least 2–3 years of experience in F&B, with 1 year in a managerial role (coffee chain experience preferred).

Strong knowledge of coffee preparation, café operations, and customer service.

Leadership skills with the ability to motivate and manage a team effectively.

Good communication skills in Bahasa Malaysia and English (Mandarin is an added advantage).

Able to work on shifts, weekends, and public holidays.

Strong problem‐solving skills and the ability to work under pressure