Outlet Operations Supervisor: Drive Sales & Service

DKSH Group; Shah Alam; On-site; MYR 24,000 - 32,000; Full time

Job summary

DKSH in Shah Alam is seeking a Supervisor, Outlet Operations to oversee daily outlet activities and ensure consistent customer service and sales performance. You will monitor sales results, stock, cash handling, and shift execution while upholding standards.

The role requires at least a Diploma or SPM, 1 year in a related field, strong interpersonal skills, and the ability to work independently as well as in a team; shifts, public holidays, and weekends may be required.

Qualifications

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Responsibilities

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

Skills

Customer service

Sales

Interpersonal skills

Teamwork

Education

SPM / Diploma in F&B

Job description

DKSH in Shah Alam is seeking a Supervisor, Outlet Operations to oversee daily outlet activities and ensure consistent customer service and sales performance. You will monitor sales results, stock, cash handling, and shift execution while upholding standards.

The role requires at least a Diploma or SPM, 1 year in a related field, strong interpersonal skills, and the ability to work independently as well as in a team; shifts, public holidays, and weekends may be required.