Outlet Manager: Lead Operations & Guest Experience

SEN KEE FOOD TRADING SDN. BHD.; Penang; On-site; MYR 45,000 - 61,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. in Penang is seeking an Outlet Manager for D'Laksa at Aeon Queensbay Mall to lead daily operations and uphold our high standards of service.

You will supervise team performance, manage staffing plans, ensure stock availability and device functionality, submit daily closing reports, handle customer feedback, and align procedures with SOPs while coordinating with the Area Manager.

Responsibilities

• Leads and provides guidance to team members in daily operation.
• Ensure operation runs smoothly which includes manpower required, availability of stock and devices in the outlet are well functioning.
• Ensure daily closing reports are submitted completely.
• Ensure customers are satisfied in terms of food quality and service.
• Get feedback from customers regarding food quality and/or service promptly and effectively.
• Summarize and check stock orders before submission in Order Group in a timely manner.
• Involve in interviewing candidates when required.
• Brief employee handbook and orientation to new staff.
• Check weekly and daily stock & sales and ensure all information updated is correct.
• Arrange weekly schedule and submit to Area Manager according to the deadline.
• Maintain high standards of cleanliness & safety.
• Assist in planning and implementing new procedures and to work closely with team members.
• Manage and assume responsibility for all functions of outlets and ensure high standards of operations are consistently adhered to.
• Plans, identifies, communicates, and delegates appropriate responsibilities to team members to ensure smooth flow of operations.
• Provide training and direction to the team members to ensure smooth daily operation.
• Ensure team members adhere to company SOPs.
• Develop and maintain positive relationships with team members in the district by understanding and addressing motivation, needs and concerns.
• Any other ad hoc duties as required by immediate superior and Management.

Job description

SEN KEE FOOD TRADING SDN. BHD. in Penang is seeking an Outlet Manager for D'Laksa at Aeon Queensbay Mall to lead daily operations and uphold our high standards of service.

You will supervise team performance, manage staffing plans, ensure stock availability and device functionality, submit daily closing reports, handle customer feedback, and align procedures with SOPs while coordinating with the Area Manager.