Outlet Lead — Tea & Coffee, Flexible Hours

Tealive; Nilai; On-site; MYR 29,000 - 42,000; Full time

Job summary

Tealive is seeking an Outlet Supervisor for its Aeon Mall Nilai location. The role covers staff management, scheduling, stock oversight, and daily cash reporting, with a focus on delivering high-quality beverages that adhere to SOPs.

You will promote Tealive products, upsell during service, and ensure excellent customer experiences while maintaining cleanliness and efficiency in a fast-paced retail setting.

Qualifications

• Experience in a food & beverage environment preferred for supervisor role.
• Flexibility to work overtime, weekends and public holidays.
• Willingness to participate in special events when needed.

Responsibilities

• Manage outlet staff and scheduling to ensure smooth operations.
• Control food costs, conduct stock takes and ordering.
• Drive outlet sales and profitability through upselling and promotions.
• Directly engage customers and convert interest into sales.
• Explain Tealive products clearly and promote offerings to customers.
• Assist with daily cash reporting and end-of-day reconciliation.
• Maintain high standards of beverage quality following SOPs.
• Clean, restock dining areas, and sanitize equipment and utensils.

Education

SPM / O-Level

Job description

Tealive is seeking an Outlet Supervisor for its Aeon Mall Nilai location. The role covers staff management, scheduling, stock oversight, and daily cash reporting, with a focus on delivering high-quality beverages that adhere to SOPs.

You will promote Tealive products, upsell during service, and ensure excellent customer experiences while maintaining cleanliness and efficiency in a fast-paced retail setting.