Outlet Crew Lead: Merchandising & Customer Service

DKSH; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

DKSH Malaysia is seeking a hands-on Crew Leader, Outlet Operations to ensure the smooth daily running of our consumer goods outlet and to deliver a positive in-store experience for every customer.

You will lead and guide team members, maintain product displays and housekeeping, support packaging operations, and provide excellent customer service while coordinating daily outlet operations.

Qualifications

• SPM/PMR or equivalent qualification
• 1 year of related work experience
• Willingness to work rotating shifts, holidays and weekends
• Leadership ability in a fast-paced operation
• Positive, customer-oriented attitude

Responsibilities

• Ensure consistent preparation and quality of baked goods to maintain product availability
• Maintain cleanliness and replenishment of product displays to keep a well-presented outlet
• Uphold housekeeping and merchandising standards for a welcoming customer experience
• Support gift wrapping and packaging operations to meet customer needs
• Contribute to product display and visual merchandising to drive in-store sales
• Deliver attentive, professional customer service
• Lead and guide team members in daily outlet operations
• Handle administrative duties and coordination tasks as required

Job description

DKSH Malaysia is seeking a hands-on Crew Leader, Outlet Operations to ensure the smooth daily running of our consumer goods outlet and to deliver a positive in-store experience for every customer.

You will lead and guide team members, maintain product displays and housekeeping, support packaging operations, and provide excellent customer service while coordinating daily outlet operations.