Outbound SDR | Appointment Setter (English)

SummitNext Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 31,000 - 33,000; Full time

Benefits offered by this job

Commission Pay

Training Provided

Medical Leave

EPF & SOCSO

Maternity Leave

Job summary

SummitNext Technologies Sdn Bhd is hiring a Sales Development Representative (English Speaker) in Selangor, Malaysia. The role focuses on outbound calls, lead qualification, appointment setting, and opportunity development within a BPO/tech solutions context.

You will engage with customers, manage CRM records, and collaborate with the sales team to hand over qualified leads and appointments, while aiming to exceed weekly and monthly targets.

Qualifications

• Minimum 1 year of proven experience in telemarketing, telesales, business development, inside sales, or a similar customer-facing sales role.
• Strong outbound telemarketing experience required, particularly calling customers and setting appointments.
• Proven track record of generating qualified leads and securing sales appointments over the phone.
• Experience in BPO, call centre, telesales, telemarketing, inside sales, or business development highly preferred.
• Excellent English communication skills (spoken and written).
• Mandarin-speaking ability will be an advantage.
• Confident in handling objections, rejection, and difficult customer conversations.
• Persuasive, persistent, and results-oriented with a positive attitude and resilience.
• Good time management and organisational skills.
• Working knowledge of CRM systems and relevant computer applications.

Responsibilities

• Conduct outbound telemarketing calls to potential and existing customers using the provided database and leads.
• Engage customers professionally, understand their needs, and identify potential sales opportunities.
• Present, promote, and explain products and services using persuasive and consultative communication skills.
• Qualify leads and set appointments for the sales team based on defined criteria.
• Follow up with leads generated through marketing campaigns and other sources.
• Maintain accurate records of customer interactions and lead status in the CRM.
• Build and maintain strong, long-lasting customer relationships.
• Collaborate with the sales team to ensure qualified appointments and proper handover.
• Identify upselling and cross-selling opportunities.

Skills

Outbound telemarketing

Lead qualification

CRM experience

English communication

Education

Minimum SPM qualification or equivalent

Tools

CRM systems

Job description

SummitNext Technologies Sdn Bhd is hiring a Sales Development Representative (English Speaker) in Selangor, Malaysia. The role focuses on outbound calls, lead qualification, appointment setting, and opportunity development within a BPO/tech solutions context.

You will engage with customers, manage CRM records, and collaborate with the sales team to hand over qualified leads and appointments, while aiming to exceed weekly and monthly targets.