OTC Ops Analyst (Korean) - SLA & Client Experience Lead

Accenture Malaysia

14 days+

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Supervise the daily operation on OTC process
Daily operational performance management and meet targets including Service Level Agreements with client
Achieve client’s Service Satisfaction at the level of client’s management and also end-users
Facilitate the operational Change Request (CR) process
Build team succession and make it effectively
Provide a holistic view of service delivery to the client
Act as a clear escalation route to the client for service delivery

Key Responsibility:

-Supervise the daily operation on OTC process
-Daily operational performance management and meet targets including Service Level Agreements with client;
-Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
-Facilitate the operational Change Request (CR) process;
-Build team succession and make it effectively;
-Provide a holistic view of service delivery to the client;
-Act as a clear escalation route to the client for servic...