OTC Operations Specialist — SLA Focus & Continuous Improvement

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Accenture Southeast Asia in Kuala Lumpur is seeking an OTC Operations Supervisor to oversee daily OTC processes and ensure SLA targets with clients are achieved. The role emphasizes performance management, client satisfaction, and clear escalation paths for service issues.

You will coordinate change requests, drive continuous improvement, and develop the team to sustain high-quality service delivery while adhering to Accenture policies and procedures. Fresh graduates are welcome.

Qualifications

• Degree in Accounting, Finance or related field is required or beneficial.
• Fluent in English and Japanese; strong written/spoken communication.
• Fresh graduates are welcome to apply; willingness to learn in a client-facing role.

Responsibilities

• Oversee daily OTC operations and ensure targets/SLA are met.
• Provide holistic service delivery views and escalate issues when needed.
• Support Change Request processes and drive continuous improvement.
• Coach and develop the delivery team to maintain high service quality.

Skills

Japanese language

English language

Client facing

Communication

Education

Bachelor's degree in Accounting/Finance

Fresh graduates welcome

Job description

Accenture Southeast Asia in Kuala Lumpur is seeking an OTC Operations Supervisor to oversee daily OTC processes and ensure SLA targets with clients are achieved. The role emphasizes performance management, client satisfaction, and clear escalation paths for service issues.

You will coordinate change requests, drive continuous improvement, and develop the team to sustain high-quality service delivery while adhering to Accenture policies and procedures. Fresh graduates are welcome.