Order to Cash Ops Senior Analyst (Thai Speaking)

Accenture Malaysia; Subang Jaya; Vor Ort; MYR 42.000 - 60.000; Vollzeit

Zusammenfassung

Accenture Malaysia is seeking a skilled operations professional to supervise the daily OTC process, monitor performance, and ensure targets and SLAs are met with the client. You will strive to achieve high client satisfaction across management and end-users, facilitate Change Requests, and help build team succession through effective leadership.

The role involves providing a holistic view of service delivery, acting as a clear escalation point for issues, and coordinating with cross-functional

Aufgaben

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users
• Facilitate the operational Change Request (CR) process
• Build team succession and make it effectively
• Provide a holistic view of service delivery to the client
• Act as a clear escalation route to the client for servic...

Jobbeschreibung

Key Responsibility:

• -Supervise the daily operation on OTC process
• -Daily operational performance management and meet targets including Service Level Agreements with client;
• -Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
• -Facilitate the operational Change Request (CR) process;
• -Build team succession and make it effectively;
• -Provide a holistic view of service delivery to the client;
• -Act as a clear escalation route to the client for servic...