OTC Operations Analyst — Client Delivery & Improvement

Accenture; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Accenture Malaysia is seeking a capable operations supervisor to oversee the daily OTC process, manage performance against SLAs, and ensure client satisfaction at management and end-user levels. You will facilitate Change Requests, build a strong succession plan, and provide a holistic view of service delivery to the client.

You will act as the clear escalation route for service issues, support ad hoc contractual projects, and drive continuous improvement while ensuring adherence to Accenture

Qualifications

• Degree in Accounting, Finance or related field with at least 1 year of relevant experience
• Fresh graduates are welcome to apply
• Fluency in Korean and English, including Business Writing and communication
• F&A outsourcing operation
• Rich client facing experience, good at communication with client
• High responsibility and dedication on work
• Overtime may be required during peak periods
• Non-standard hours may be required

Responsibilities

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users
• Facilitate the operational Change Request (CR) process
• Build team succession and make it effectively
• Provide a holistic view of service delivery to the client
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team
• Initiate and own continuous improvement projects within area of his/her responsibility
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
• Attendance to meeting and reviews based on defined MOS system
• Support SDL achieve the cost control within budget
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit
• People developer, build up team succession and keep the delivery continuously
• Client communication, build up the relation and expectation management
• Innovation at work, and focus on client value creation
• Take ownership

Skills

Korean language

English language

Client communication

Education

Degree in Accounting, Finance or related field

Fresh graduates welcome

Job description

Accenture Malaysia is seeking a capable operations supervisor to oversee the daily OTC process, manage performance against SLAs, and ensure client satisfaction at management and end-user levels. You will facilitate Change Requests, build a strong succession plan, and provide a holistic view of service delivery to the client.

You will act as the clear escalation route for service issues, support ad hoc contractual projects, and drive continuous improvement while ensuring adherence to Accenture