Order-To-Cash Ops Analyst (Japanese Speaking)

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Accenture Southeast Asia in Kuala Lumpur is seeking an OTC Operations Supervisor to oversee daily OTC processes and ensure SLA targets with clients are achieved. The role emphasizes performance management, client satisfaction, and clear escalation paths for service issues.

You will coordinate change requests, drive continuous improvement, and develop the team to sustain high-quality service delivery while adhering to Accenture policies and procedures. Fresh graduates are welcome.

Qualifications

• Degree in Accounting, Finance or related field is required or beneficial.
• Fluent in English and Japanese; strong written/spoken communication.
• Fresh graduates are welcome to apply; willingness to learn in a client-facing role.

Responsibilities

• Oversee daily OTC operations and ensure targets/SLA are met.
• Provide holistic service delivery views and escalate issues when needed.
• Support Change Request processes and drive continuous improvement.
• Coach and develop the delivery team to maintain high service quality.

Skills

Japanese language

English language

Client facing

Communication

Education

Bachelor's degree in Accounting/Finance

Fresh graduates welcome

Job description

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client;
• Achieve client's Service Satisfaction at the level of client's management and also end-users;
• Facilitate the operational Change Request (CR) process;
• Build team succession and make it effectively;
• Provide a holistic view of service delivery to the client;
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team;
• Initiate and own continuous improvement projects within area of his/her responsibility;
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;

Key Responsibility

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client;
• Achieve client's Service Satisfaction at the level of client's management and also end-users;
• Facilitate the operational Change Request (CR) process;
• Build team succession and make it effectively;
• Provide a holistic view of service delivery to the client;
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team;
• Initiate and own continuous improvement projects within area of his/her responsibility;
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;

Operation Excellence

• Work with OE support team ;
• Sound Operations management experience (including SLA management);
• Basic contractual / change management knowledge;
• Client interaction skill;

Problem Solving

• Experience in managing unstructured problems
• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
• For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

Project Management

• Attendance to meeting and reviews based on defined MOS system;
• Support SDL achieve the cost control within budget;
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
• People developer, build up team succession and keep the delivery continuously;
• Client communication, build up the relation and expectation management;
• Innovation at work, and focus on client value creation;
• Take ownership

Qualifications

• Degree in Accounting, Finance or related field with at least 1 year of relevant experience
• Fresh graduates are welcome to apply
• Fluency in Japanese and English, including Business Writing and communication
• Familiar with F&A outsourcing operation,
• Rich client facing experience, good at communication with client
• High responsibility and dedication on work
• Overtime may be required during peak periods
• Non-standard hours may be required