Order to Cash Ops Senior Analyst (Korean speaking)

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 112,000 - 179,000; Full time

Job summary

Accenture Malaysia is seeking a skilled operations professional to oversee OTC processes, drive service excellence, and manage client relationships. The role emphasizes end-to-end delivery, escalation management, and ongoing optimization across contracts.

The candidate should have accounting/finance background with 4-5 years of relevant experience, fluency in Korean and English, and a proven track record in client-facing roles. Flexibility for peak periods and non-standard hours is expected.

Qualifications

• Degree in Accounting, Finance or related field with at least 4-5 years of relevant experience.
• Fluency in Korean and English, including Business Writing and communication.
• Familiar with F&A outsourcing operation.
• Rich client facing experience.
• Good at communication with client.
• High responsibility and dedication on work.
• Overtime may be required during peak periods.
• Non-standard hours may be required.

Responsibilities

• Supervise the daily operation on OTC process and meet targets including SLAs with client.
• Achieve client satisfaction at management level and end-users.
• Facilitate the operational Change Request process.
• Build team succession and develop capabilities.
• Provide a holistic view of service delivery to the client.
• Serve as clear escalation route and drive issue resolution.
• Initiate and own continuous improvement projects in area of responsibility.
• Ensure unit compliance with Accenture policies and procedures.
• Demonstrate sound operations management and SLA governance.
• Engage in client interactions and maintain strong relationships.

Skills

Korean language

English language

Client communication

Communication skills

Overtime okay

Education

Degree in Accounting, Finance or related field

Job description

Key Responsibilities

• Supervise the daily operation on OTC process Daily operational performance management and meet targets including Service Level Agreements with client
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users
• Facilitate the operational Change Request (CR) process
• Build team succession and make it effectively
• Provide a holistic view of service delivery to the client
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues Support Ad Hoc contractual projects for the client in line with the nominated project team
• Initiate and own continuous improvement projects within area of his/her responsibility
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit Operation Excellence Work with OE support team
• Sound Operations management experience (including SLA management)
• Basic contractual / change management knowledge
• Client interaction skill
• Problem Solving Experience in managing unstructured problems
• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.
• Project Management Attendance to meeting and reviews based on defined MOS system
• Support SDL achieve the cost control within budget
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
• People developer, build up team succession and keep the delivery continuously
• Client communication, build up the relation and expectation management
• Innovation at work, and focus on client value creation
• Take ownership

Qualifications

• Degree in Accounting, Finance or related field with at least 4-5 years of relevant experience
• Fluency in Korean and English, including Business Writing and communication
• Familiar with F&A outsourcing operation
• Rich client facing experience
• Good at communication with client
• High responsibility and dedication on work
• Overtime may be required during peak periods
• Non-standard hours may be required

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