Order-To-Cash Ops Senior Analyst (Japanese Speaking)

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; Vor Ort; MYR 90.000 - 130.000; Vollzeit

Zusammenfassung

Accenture in Kuala Lumpur seeks a result-driven operations professional to supervise the OTC process daily and manage performance against service targets. You will ensure SLAs with clients, drive client satisfaction at management and end-user levels, and facilitate change requests.

The role requires 4–5 years in accounting/finance, fluent Japanese and strong English writing, plus client-facing experience. Overtime may be required during peak periods, with adherence to Accenture policies.

Qualifikationen

• Degree in Accounting, Finance or related field (4–5 years relevant experience).
• Fluent Japanese; English skills including business writing and communication.
• Familiar with F&A outsourcing operation; strong client-facing experience and communication with clients.
• High responsibility and dedication; overtime/non-standard hours may be required.
• Overtime/peak periods may require non-standard hours.

Aufgaben

• Supervise daily OTC operations and manage performance against targets.
• Meet SLA with client and ensure client satisfaction at management and end-user level.
• Facilitate Change Request processes and provide escalation route for issues.
• Support ad hoc contractual projects and drive continuous improvement within area.
• Ensure compliance with Accenture policies and procedures for the unit.

Kenntnisse

Japanese (Fluent)

Business English writing

Client facing experience

Ausbildung

Degree in Accounting/Finance or related field

Jobbeschreibung

Key Responsibility

Supervise the daily operation on OTC process Daily operational performance management and meet targets including Service Level Agreements with client; Achieve client’s Service Satisfaction at the level of client’s management and also end-users; Facilitate the operational Change Request (CR) process; Build team succession and make it effectively; Provide a holistic view of service delivery to the client; Act as a clear escalation route to the client for service related issues and facilitate resolution of issues Support Ad Hoc contractual projects for the client in line with the nominated project team; Initiate and own continuous improvement projects within area of his/her responsibility; Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit Operation Excellence Work with OE support team ; Sound Operations management experience (including SLA management); Basic contractual / change management knowledge; Client interaction skill; Problem Solving Experience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

Qualifications

Degree in Accounting, Finance or related field with at least 4-5 years of relevant experience Fluent Japanese, English skills including Business Writing and communication Familiar with F&A outsourcing operation, Rich client facing experience, good at communication with client High responsibility and dedication on work Overtime may be required during peak periods Non-standard hours may be required

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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