Order Processing Officer

Buhler; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Bühler Malaysia is hiring for a Spare Parts and Service Order Processing role supporting Southeast Asia. The candidate will manage order processing, freight coordination with 3PLs, and customer service while ensuring on-time deliveries and proper shipping documentation.

Requirements include a Diploma/Degree in supply chain, 3+ years in order fulfilment, SAP knowledge, and strong English skills. Proficiency in Incoterms and MS Office is expected. Contact Mary Conti for inquiries.

Qualifications

• Diploma or Degree in Supply Chain or Logistics.
• Minimum 3 years' experience in supply chain or order fulfilment environment.
• Strong PC and software knowledge (MS Word, Excel, PowerPoint, MS Office).
• Knowledge of SAP (SD Module, Stock, Procurement).
• Good knowledge in incoterm and freight management
• Excellent analytical, problem solving and organizational skills
• Proficient in English

Responsibilities

• Execute Spare Part and Service Order Processing for the Southeast Asia region.
• Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking.
• Provide customer service support to internal teams and direct customers, addressing inquiries promptly.
• Follow up on account receivable to maintain strong credit performance.
• Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms.
• Oversee and manage the return-of-material process.
• Address customer feedback, complaints and requests for service remedies.
• Perform additional duties and responsibilities as business needs evolve.
• Provide efficient and effective Customer Service to internal and external Customers.
• Responsible for Southeast Asia region order processing and shipping arrangement.
• Ensure on-time delivery based on customer request delivery date.
• Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

This is where you'll excel

• Execute Spare Part and Service Order Processing for the Southeast Asia region.
• Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking.
• Provide customer service support to internal teams and direct customers, addressing inquiries promptly.
• Follow up on account receivable to maintain strong credit performance.
• Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms.
• Oversee and manage the return-of-material process.
• Address customer feedback, complaints and requests for service remedies.
• Perform additional duties and responsibilities as business needs evolve.
• Provide efficient and effective Customer Service to internal and external Customers.
• Responsible for Southeast Asia region order processing and shipping arrangement.
• Ensure on-time delivery based on customer request delivery date.
• Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers

These are the skills you'll need

• Diploma or Degree in Supply Chain or Logistics.
• Minimum 3 years' experience in supply chain or order fulfilment environment.
• Strong PC and software knowledge (MS Word, Excel, PowerPoint, MS Office.
• Knowledge of SAP (SD Module, Stock, Procurement).
• Good knowledge in incoterm and freight management
• Excellent analytical, problem solving and organizational skills
• Proficient in English

Questions? We are happy to answer them!

Mary Juliet Conti

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Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.