Order Processing Executive

Körber; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Körber in Malaysia seeks a capable Order Management professional to oversee commercial order processing from offer to delivery. You will review, enter, and confirm intercompany orders in the ERP system, validate pricing and delivery terms, and coordinate with planning, procurement, warehouse and manufacturing teams to ensure on-time fulfillment.

You will monitor open orders, communicate status to stakeholders, manage amendments and returns, and handle export documentation and customs

Qualifications

• Diploma or bachelor’s degree in business administration, supply chain, logistics, operations, or a related field.
• More than 3 years of working experience in order management, customer service, sales administration, supply chain, or a similar coordination role.
• Working knowledge of ERP systems, preferably SAP, and proficiency in Microsoft Excel and other Microsoft 365 applications.
• Experience with export documentation, Incoterms, customs requirements, or cross-border shipments is an advantage.
• Experience in worldwide logistics (Import/Export and Shipping background).
• Able to work independently and under pressure.
• High sense of responsibility.
• Excellent communication skills, strong written and spoken English; additional languages are an advantage in a regional or global environment.

Responsibilities

• Commercial order processing and co-ordination throughout stages of offer, order and delivery.
• Receive, review, enter, and confirm intercompany orders in the ERP system.
• Validate material numbers, quantities, pricing, delivery dates, Incoterms, shipping instructions, and other order details.
• Coordinate product availability, production schedules, allocation, and delivery commitments with planning, procurement, warehouse, and manufacturing teams.
• Monitor open orders from receipt through delivery and invoicing, following up on delays or blocks.
• Communicate order status, confirmed dates, backorders, changes, and risks clearly to internal customers and stakeholders.
• Manage order amendments, cancellations, returns, and delivery discrepancies per procedures.
• Coordinate export, customs, transport, and shipping documentation with relevant departments.
• Investigate and resolve issues relating to pricing, master data, stock availability, delivery, invoicing, and system transactions.
• Maintain accurate order records, supporting documents, correspondence, and audit trails.
• Support month-end activities by reviewing open orders, delivery status, and billing blocks.
• Track service performance and contribute to improvements in order accuracy, lead time, on-time delivery, and process efficiency.
• Follow company policies, internal controls, trade-compliance requirements, and applicable quality standards.
• Close coordination with colleagues from various departments and with the German HQ.
• Dotted line reporting and integration with OPM organization within the company.

Skills

ERP SAP

Excel/MS365

English communication

Attention to detail

Team coordination

Education

Bachelor's in Business/Logistics

Tools

SAP ERP

Microsoft 365

Job description

In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023

Your Role In Our Team

• Commercial order processing and co-ordination throughout stages of offer, order and delivery.
• Receive, review, enter, and confirm intercompany orders in the relevant ERP system.
• Validate material numbers, quantities, pricing, requested delivery dates, Incoterms, shipping instructions, and other order details.
• Coordinate product availability, production schedules, allocation, and delivery commitments with planning, procurement, warehouse, and manufacturing teams.
• Monitor open orders from receipt through delivery and invoicing, proactively following up on delays, shortages, blocks, and exceptions.
• Communicate order status, confirmed dates, backorders, changes, and risks clearly to internal customers and relevant stakeholders.
• Manage order amendments, cancellations, returns, credit or debit requests, and delivery discrepancies in line with approved procedures.
• Coordinate export, customs, transport, and shipping documentation with relevant departments.
• Investigate and resolve issues relating to pricing, master data, stock availability, delivery, invoicing, and system transactions.
• Maintain accurate order records, supporting documents, correspondence, and audit trails.
• Support month-end activities by reviewing open orders, delivery status, billing blocks, and incomplete transactions.
• Track service performance and contribute to improvements in order accuracy, lead time, on-time delivery, and process efficiency.
• Follow company policies, internal controls, trade-compliance requirements, and applicable quality standards.
• Close coordination and communication with colleagues from various departments, stakeholders as well as the German HQ.
• Dotted line reporting and integration with OPM organization within the company.

Your Profile

• Diploma or bachelor’s degree in business administration, supply chain, logistics, operations, or a related field.
• More than 3 years of working experience in order management, customer service, sales administration, supply chain, or a similar coordination role.
• Working knowledge of ERP systems, preferably SAP, and proficiency in Microsoft Excel and other Microsoft 365 applications.
• Experience with export documentation, Incoterms, customs requirements, or cross-border shipments is an advantage.
• Experience in worldwide logistics (Import/Export and Shipping background).
• Able to work independent and under pressure.
• High sense of responsibility.
• Excellent communication skills, Strong written and spoken English; additional languages are an advantage in a regional or global environment.