Customer Order Planner

VAT Vakuumventile AG; Batu Kawan; On-site; MYR 120,000 - 160,000; Full time

Job summary

VAT Vakuumventile AG in Malaysia is seeking an experienced Planning and Supply Chain specialist to manage end-to-end order fulfilment, inventory optimization, and lead times. You will coordinate production schedules, plan resources, and collaborate with procurement to ensure on-time delivery at the best cost.

The candidate will analyze forecast accuracy, drive continuous improvements, and maintain data quality across planning tools. Strong communication and MS Office/ERP skills are essential.

Qualifications

• Minimum Degree holder with 5+ years experience in Planning, Supply Chain, or Business Management.
• Strong analytical abilities and data-driven decision making.
• Ability to communicate clearly with cross-functional teams and management.

Responsibilities

• Plan and manage production schedules to meet delivery requirements and optimize capacity.
• Own customer order fulfilment and timely SO acknowledgement and rescheduling as needed.
• Coordinate production workflow and resources for multiple products while maintaining quality.
• Collaborate with procurement and suppliers to ensure materials availability.
• Develop and communicate production plans and maintain data integrity in systems.
• Monitor KPIs (OTDR/OTDC, inventory, lead times) and drive continuous improvement.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Team player

MS Office

ERP systems

Education

Bachelor's degree

Tools

MS Excel

ERP Systems

MS Office

Job description

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At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

An important role that taking care of end to end order fulfilment operation execution, inventory optimization, product leadtime and product costing etc, to ensure we deliver the right product at the right timing with right cost, towards meeting organization revenue maximization and customer requirement.

Your responsibilities include, but not limited to:

• Plans and manage production schedules to meet customer delivery requirements and best utilize company’s productive capacity.
• Responsible for customer order fulfilment, confirmation of sales order within 48 hours.
• Driving to meet department KPI (OTDr, OTDc, Factory Output, Revenue, COGS, LT, inventory etc)
• Coordination production workflow and resources for one or multiplies products for output optimization with no compromise to quality.
• Planning and prioritizing the business operations to ensure maximum performance and minimum disruption.
• Collaborate with material supply management on flawless materials supply for production used.
• Develop the firm production schedule and communicate to appropriate production leads.
• Maintain data quality and integrity within the tools
• Plan, regulate and alter assembly schedule according to demand and with established manufacturing sequences and lead times.
• Sales order management inclusive of SO acknowledgement, commitment to customer, rescheduling & cancellation by working with respective team.
• Able to react spontaneously and adjust priorities for specific customer orders.
• Analyse forecast accuracy and capacity requirement and communicate with respective Stakeholders for necessary actions to support business and customer needs.
• Ensure cycle times/demonstrated capacity are accurately reflected in the planning system.
• Cultivate and manage effective communication and working relationship cross-functionally.
• Participate in change control process and make sure transition plan is in place to phase in new parts and phase out obsoleted parts to avoid or minimize impact on scrap cost.
• Ensures an effective supply chain, especially during ramp up / ramp down of business.
• Cooperates with Strategic Purchasing in the development and handover of new product for flawless transition from New Product project to Mass Production project.
• Liaise with the appropriate functional partners throughout the product life cycle.
• Develop and deliver Continuous Improvement Plans, or any other business process/tool improvement project for future state maps.
• Any other duties as assigned by superior/management.
• Minimum Degree holder more than 5 years of experience in Planning, Supply Chain and/or Business Management
• Strong analytical skills coupled with the ability to present results clearly and compellingly
• Strong communication skill & cross function collaboration, ability to communicate with cross-functional team and management level.·
• Self-motivator who works effectively in team or independent work environments·
• Results and customer orientated team player
• Strong interpersonal skills
• Ability to work under pressure and assertiveness
• Possess a strong working team mind-sets
• Working knowledge of MS Office and ERP systems
• Strong organizational and problem-solving skills

Preferred Skills:

• ERP System (e.g. Oracle, SAP or Microsoft D365 )
• Materials Management and Operational Purchasing
• Communication with suppliers and internal stakeholder & interfaces

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct .