Order Processing Executive

Körber Pharma Packaging AG; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Körber Pharma Packaging AG is seeking an experienced Order Management professional to coordinate orders from quotation to delivery. You will review and confirm intercompany orders in the ERP, validate pricing and delivery dates, and liaise with planning, procurement, warehouse, and manufacturing to ensure on-time delivery.

Ideal candidates have 3+ years in order management or related roles, strong English communication, and proficiency with SAP and MS Excel.

Qualifications

• Diploma or Bachelor's degree in business administration, supply chain, logistics, operations, or related field.
• 3+ years in order management, customer service, sales administration, or supply chain coordination.
• Experience with ERP systems (preferably SAP) and MS Excel / MS 365.

Responsibilities

• Commercial order processing and coordination through offer, order, and delivery stages.
• Enter, review, and confirm intercompany orders in the ERP system.
• Coordinate product availability, production schedules, and delivery commitments with planning, procurement, warehouse and manufacturing teams.
• Monitor open orders from receipt to delivery and invoicing; follow up on delays or issues.
• Communicate order status, dates, backorders, changes and risks to internal customers and stakeholders.
• Coordinate export, customs, transport, and shipping documentation with relevant departments.
• Investigate and resolve pricing, master data, stock availability, delivery, invoicing, and system issues.

Skills

Order management

Customer service

Coordination

Communication

English proficiency

Education

Bachelor's or Diploma in business administration / supply chain

Tools

SAP

Microsoft Excel

Microsoft 365

Job description

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In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023

Your role in our team:

• Commercial order processing and co-ordination throughout stages of offer, order and delivery.
• Receive, review, enter, and confirm intercompany orders in the relevant ERP system.
• Validate material numbers, quantities, pricing, requested delivery dates, Incoterms, shipping instructions, and other order details.
• Coordinate product availability, production schedules, allocation, and delivery commitments with planning, procurement, warehouse, and manufacturing teams.
• Monitor open orders from receipt through delivery and invoicing, proactively following up on delays, shortages, blocks, and exceptions.
• Communicate order status, confirmed dates, backorders, changes, and risks clearly to internal customers and relevant stakeholders.
• Manage order amendments, cancellations, returns, credit or debit requests, and delivery discrepancies in line with approved procedures.
• Coordinate export, customs, transport, and shipping documentation with relevant departments.
• Investigate and resolve issues relating to pricing, master data, stock availability, delivery, invoicing, and system transactions.
• Maintain accurate order records, supporting documents, correspondence, and audit trails.
• Support month-end activities by reviewing open orders, delivery status, billing blocks, and incomplete transactions.
• Track service performance and contribute to improvements in order accuracy, lead time, on-time delivery, and process efficiency.
• Follow company policies, internal controls, trade-compliance requirements, and applicable quality standards.
• Close coordination and communication with colleagues from various departments, stakeholders as well as the German HQ.
• Dotted line reporting and integration with OPM organization within the company.

Your profile:

• Diploma or bachelor's degree in business administration, supply chain, logistics, operations, or a related field.
• More than 3 years of working experience in order management, customer service, sales administration, supply chain, or a similar coordination role.
• Working knowledge of ERP systems, preferably SAP, and proficiency in Microsoft Excel and other Microsoft 365 applications.
• Experience with export documentation, Incoterms, customs requirements, or cross-border shipments is an advantage.
• Experience in worldwide logistics (Import/Export and Shipping background).
• Able to work independent and under pressure.
• High sense of responsibility.
• Excellent communication skills, Strong written and spoken English; additional languages are an advantage in a regional or global environment.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what's next - from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.