Executive, Sales Support (Export Market)

Mamee; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Mamee in Kuala Lumpur is seeking a proactive Supply Chain professional to manage end-to-end order fulfilment from PO receipt to shipment, coordinating with planning, production, procurement, logistics, customer service and export teams.

You will monitor readiness, secure vessel bookings, ensure complete documentation, support daily operations, identify risks, escalate issues, and drive improvements in a fast-paced FMCG setting.

Qualifications

• Bachelor’s degree in a related field such as SCM, logistics or business administration.
• 2–5 years of experience in supply chain, logistics, order fulfilment or commercial operations.
• Experience in FMCG, manufacturing or export operations is advantageous.
• Strong coordination, problem-solving and stakeholder management skills.
• Good communication and ability to work in a fast-paced environment.

Responsibilities

• Manage end-to-end order fulfilment from PO receipt to shipment completion.
• Coordinate with Planning, Production, Procurement, Logistics, Customer Service and Export teams.
• Monitor production readiness and shipment schedules to meet customer requirements.
• Work with Logistics and freight forwarders to secure vessel bookings and timely shipments.
• Ensure all shipping, export and customer documentation is complete and on time.
• Support daily operations including order management, replenishment planning, delivery follow-up and issue resolution.
• Identify supply chain risks, delays, stock shortages and bottlenecks; drive corrective actions.
• Escalate issues promptly and coordinate with stakeholders for timely resolution.
• Maintain customer service standards and support continuous improvement initiatives.
• Perform ad hoc tasks as assigned by superior.

Skills

Communication skills

Coordination

Problem-solving

Stakeholder management

Emotional intelligence

Fast-paced environment

Education

Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field

Job description

• Manage end-to-end order fulfilment processes from purchase order receipt to shipment completion.
• Coordinate closely with Planning, Production, Procurement, Logistics, Customer Service, and Export teams to ensure seamless order execution.
• Monitor production readiness and shipment schedules to meet customer requirements.
• Work closely with Logistics and freight forwarders to secure vessel bookings and ensure timely shipment execution.
• Ensure all shipping, export, and customer documentation is complete, accurate, and submitted on time.
• Support daily business operations, including order management, replenishment planning, delivery follow-up, and issue resolution.
• Identify potential supply chain risks, shipment delays, stock shortages, and operational bottlenecks, and proactively drive corrective actions.
• Escalate issues promptly and coordinate with relevant stakeholders to achieve timely resolution.
• Maintain strong customer service standards and support continuous improvement initiatives to enhance operational efficiency.
• To perform ad hoc tasks assigned by superior from time to time.

Job Requirements:

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 2–5 years of experience in supply chain, customer service, logistics, order fulfilment, or commercial operations.
• Experience in FMCG, manufacturing, or export operations is an added advantage.
• High sense of urgency, resilience under pressure, and strong emotional intelligence.
• Strong coordination, problem-solving, and stakeholder management skills.
• Good communication skills and ability to work in a fast-paced environment.